Public Safety Associate - 2nd shift, part-time, 20 hrs/week

Children's Wisconsin • Milwaukee, WI

2d • Onsite

About The Position

The Public Safety Associate (PSA) is a uniformed position responsible for providing support to Public Safety operations at Children's Wisconsin (CW) facilities. This role involves a variety of duties aimed at ensuring a safe and positive experience for guests, visitors, and staff. The PSA will primarily work at Welcome Center stations, handling tasks such as credentialing, visitor screening, wayfinding, and responding to emergency conditions. A key responsibility includes performing weapon screening to prevent prohibited items from entering the property. The role also emphasizes building positive relationships with customers by providing personal attention, respecting patient rights, and maintaining confidentiality. The PSA is expected to stay current with CW policies and procedures and adhere to the organization's Code of Ethics.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• 1+ years Experience in customer service required.
• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to successfully complete all required introductory and annual competency training processes.
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.).
• Ability to read and write in order to complete required reports and perform various recordkeeping activities.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service and prioritization skills are essential.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
• Interpersonal skills necessary to effectively interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations.
• Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors.
• Ability to interact with team members with positive intent and create innovative solutions through collaborative relationships.
• Ability to use weapon screening technologies to effectively perform duties and responsibilities.
• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required.

Nice To Haves

• Post high school coursework in criminal justice or equivalent field of study.
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service.
• 1+ years Experience performing weapon screening.

Responsibilities

• Provide badge access credentialing services.
• Actively greet and engage with guests and visitors to ensure a positive experience.
• Badge and screen visitors according to visitation guidelines.
• Determine guest's destination and transportation needs, providing assistance as needed.
• Direct visitors with precise way finding to various locations on campus.
• Report suspicious activities.
• Provide support and guidance to visitors during emergency conditions.
• Perform Weapon Screening services at designated locations.
• Secure property/evidence as needed/directed.
• Liaise with local law enforcement.
• Maintain area in a safe condition during emergency conditions.
• Maintain area in a neat and orderly condition and contact appropriate departments as needed.
• Maintain current knowledge of CW policy and procedures and department Standards of Work (SOW).
• Understand and adhere to the Children’s Organizational Code of Ethics and ensure compliance with applicable policies, regulations, and laws.

Benefits

• Nationally recognized health system
• Wide variety of rewarding career opportunities
• Opportunity to work for an organization that makes a difference for children and families
• Encourages employees to be at their best every day

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED