Public Safety 911 Dispatcher (Full-Time)

City of St. Louis Park•St. Louis Park, MN

23h•Onsite

About The Position

The City of St. Louis Park is committed to ensuring that all city programs are fair, objective, and meet the needs of the community. We are focused on hiring and retaining a highly competitive and skilled workforce that reflects a wide range of backgrounds and experiences while demonstrating a commitment to serving all residents with expertise and respect. This role involves receiving and prioritizing all emergency and non-emergency requests for service via voice and text, notifying appropriate personnel and equipment, assessing problems, anticipating needs, and evaluating alternatives. The position requires the ability to quickly and accurately gather relevant information, remain calm under pressure, and act decisively with sound judgment, even when interacting with distressed callers. This position is subject to a variety of shifts and schedules covering a 24-hour operation, 365 days a year, and includes occasional required overtime. First round interviews are anticipated to take place May 28th.

Requirements

High school degree or equivalent.
Read, write, and speak English clearly and fluently.
Possess hearing and vision sufficient to perform job requirements, including monitoring a wide range of audio levels simultaneously from different sources, ability to wear a communications headset, ability to visually monitor wall-mounted display screens at a distance of 10 feet, normal color vision, ability to see and discern flashing lights of different colors and differing flash rates.
Ability to work a variety of shifts and schedules including overnights, weekends, and holidays, as the schedule requires.
Ability to communicate effectively both orally and in writing with people from all cultures and backgrounds.
Ability to sit at a desk for extended periods of time.
Effective typing skills with good accuracy.
Customer service experience.
Knowledge of geographical patrol boundaries.

Nice To Haves

Two year college degree and/or a bachelor's degree.
One year or more of 911 Dispatch experience.
Six months active dispatching for police, fire, and ambulance activities or any equivalent combination of education and experience.
800MHz radio system familiarity.
Current CJIS Certification.
First responder, EMT, or advanced first aid.
Experience as a St. Louis Park dispatcher.

Responsibilities

Receive and process incoming emergency and non-emergency requests for service using various communications equipment including radio, telephone, mobile communication devices, and teletype.
Prioritize requests for service and utilize call-stacking techniques to support a community-oriented policing philosophy.
Dispatch appropriate personnel and equipment based on the type and location of the call.
Enter necessary information into the computer-aided dispatch system.
Monitor radio activities, MCD, and other communication systems.
Provide supplemental information, personnel, and equipment as necessary.
Utilize NCIC/CJIS computer terminal to exchange information with other law enforcement agencies and to verify driver and motor vehicle information, criminal histories, and stolen and recovered property.
Accurately enter data in a timely manner.
Understand and apply knowledge of various computer systems and applications.
Utilize and maintain resources and referral data.
Respond to questions and complaints from the public in a courteous and professional manner, utilizing problem-solving skills as needed.
Refer callers and visitors to appropriate personnel as needed.
Serve as department receptionist after office hours.
Promptly notify supervisor(s) of emergency calls or other matters requiring their attention.
Monitor building alarm and security systems.
Monitor jail cells as needed.
Maintain and care for communications and recording equipment and immediately report malfunctions to the supervisor.
Keep the communications center clean and orderly.
Produce and maintain records relevant to the daily operations of the communications center.
Participate and assist in training or additional activities beyond normal dispatch functions.
Provide the department with technical assistance as needed or assigned.
Demonstrate commitment to teamwork when working with other police department members, various city department personnel, and other outside agencies.
Adhere to operational procedures of the police and fire departments, as well as any other agencies under contract for dispatching services.
Perform multiple tasks in an efficient and effective manner.
Perform other duties as assigned or apparent.