Public Safety 911 Dispatcher (Part-Time)

City of St. Louis Park•St. Louis Park, MN

3d•Onsite

About The Position

The City of St. Louis Park is seeking a Part-Time Public Safety 911 Dispatcher. This role involves receiving and prioritizing emergency and non-emergency requests via voice and text, notifying appropriate personnel, assessing problems, and acting decisively under pressure. The position operates 24/7/365, requiring flexibility in shifts, including occasional overtime. Part-Time Dispatchers have the flexibility to choose their own schedules, selecting 11 and 12-hour shifts up to a year in advance to cover planned leave requests by Full-Time Employees. Applications are reviewed on a regular basis and the position will remain open until filled.

Requirements

High school degree or equivalent.
Effective typing skills with good accuracy.
Customer service experience.
Ability to read, write, and speak English clearly and fluently.
Possess hearing and vision sufficient to perform job requirements, including monitoring audio levels, wearing a headset, visually monitoring display screens at a distance of 10 feet, normal color vision, and ability to see and discern flashing lights.
Ability to work a variety of shifts and schedules including overnights, weekends, and holidays.
Ability to communicate effectively both orally and in writing with people from all cultures and backgrounds.
Ability to sit at a desk for extended periods of time.
Knowledge of geographical patrol boundaries.

Nice To Haves

Two-year college degree and/or a bachelor's degree.
At least one year of 911 dispatch experience.
800MHz radio system familiarity.
Current CJIS Certification.
First responder, EMT, or advanced first aid.

Responsibilities

Receive and process incoming emergency and non-emergency requests for service using various communications equipment including radio, telephone, mobile communication devices, and teletype.
Prioritize requests for service and utilize call-stacking techniques.
Dispatch appropriate personnel and equipment based on call type and location.
Enter necessary information into a computer-aided dispatch system.
Monitor radio activities, MCD, and other communication systems.
Provide supplemental information, personnel, and equipment as necessary.
Utilize NCIC/CJIS computer terminal for information exchange with other law enforcement agencies and to verify driver/motor vehicle information, criminal histories, and stolen/recovered property.
Accurately enter data in a timely manner.
Understand and apply knowledge of various computer systems and applications.
Utilize and maintain resources and referral data.
Respond to public questions and complaints courteously and professionally, using problem-solving skills.
Refer callers and visitors to appropriate personnel.
Serve as department receptionist after office hours.
Promptly notify supervisor(s) of emergency calls or other matters requiring their attention.
Monitor building alarm and security systems.
Monitor jail cells as needed.
Maintain and care for communications and recording equipment and report malfunctions immediately.
Keep the communications center clean and orderly.
Produce and maintain records relevant to the daily operations of the communications center.
Participate and assist in training or additional activities beyond normal dispatch functions.
Provide technical assistance as needed or assigned.
Demonstrate commitment to teamwork with police department members, city department personnel, and outside agencies.
Adhere to operational procedures of the police and fire departments, and any contracted agencies.
Perform multiple tasks efficiently and effectively.
Perform other duties as assigned or apparent.