Public Safety 911 Call Taker

Northwest CT Public Safety Communication Center • Waterbury, CT

5d • Onsite

About The Position

Northwest Public Safety is a state-of-the-art 9-1-1 emergency response center dedicated to providing immediate help to those in need. Our team of committed professionals works around the clock to ensure the safety and well-being of our communities. Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals. As a member of our team, you will be tasked to answer incoming routine and 911 phone calls, document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded in Computer-Aided Dispatch (CAD) system, deliver clear and accurate life safety and pre-arrival instructions to callers in potentially critical situations, ensuring effective guidance and support until emergency services arrive, and maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies while working effectively under pressure.

Requirements

• Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute
• High School Diploma or equivalent
• Eligibility to work in the United States
• Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations
• Availability to work in varying shifts, including nights, weekends, and holidays
• Highly dependable in consistently reporting for work on-time and as scheduled; available for mandatory overtime when needed

Responsibilities

• Answer incoming routine and 911 phone calls
• Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded in Computer-Aided Dispatch (CAD) system
• Deliver clear and accurate life safety and pre-arrival instructions to callers in potentially critical situations, ensuring effective guidance and support until emergency services arrive
• Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies while working effectively under pressure

Benefits

• Competitive salary package with opportunities for growth and advancement
• Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
• Rewarding work environment where you can truly make a difference and help those in need
• State-of-the-art facilities and technology to support your success
• Health, dental, and vision
• Long-term and short-term disability
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED