911 Public Safety Solutions Consultant

SPECIAL ORDER SYSTEMS INC • , CA

10d • $85,000 - $100,000 • Remote

About The Position

TEAMSOS provides mission-critical public safety technology and services to agencies throughout California. Our portfolio includes cloud-based Next Generation 911 (NG911) call handling, emergency communications, GIS and CAD integrations, AI-assisted dispatch capabilities, Text-to-911, remote call taking, disaster recovery, managed services, consulting, implementation, and training. The 911 Public Safety Solutions Consultant develops trusted relationships with California Public Safety Answering Points (PSAPs), Emergency Communications Centers, public safety agencies, and city and county stakeholders. The consultant uses firsthand 911 operations knowledge to help agencies evaluate, plan, procure, and implement modern emergency communications solutions while driving sustainable revenue for TEAMSOS. This is a consultative sales role for a respected 911 professional who can connect operational realities with technology, procurement, and business outcomes.

Requirements

• Five or more years of experience in a 911 communications center, PSAP, emergency communications management, public safety technology, or a closely related environment.
• Strong understanding of California 911 operations, PSAP workflows, stakeholder needs, and current modernization priorities.
• Working knowledge of NG911 architecture, cloud-based call handling, and the operational considerations involved in modernizing mission-critical systems.
• Experience with one or more adjacent technologies such as CAD, GIS, radio, telephony, networking, logging/recording, cybersecurity, or emergency communications integrations.
• Demonstrated consultative sales, account development, business development, or customer advisory capability, including the confidence to ask for the business.
• Excellent written, verbal, presentation, demonstration, and relationship-building skills with both technical and executive audiences.
• Ability to work independently, manage a statewide territory, prioritize multiple opportunities, and coordinate cross-functional resources.
• Proficiency with CRM, productivity, presentation, proposal, and virtual-meeting tools.
• Valid driver’s license and ability to meet company driving requirements.
• Ability and willingness to travel frequently throughout California, including overnight travel and occasional work outside standard business hours when customer or event requirements demand it.

Nice To Haves

• Direct experience implementing, managing, supporting, evaluating, or procuring NG911 or emergency communications systems in California.
• Experience with Motorola VESTA, Solacom, AXON/Carbyne, Intrado, AT&T ESInet, RapidSOS, NGA 911, or comparable platforms and services.
• Experience with public safety GIS, CAD integrations, Text-to-911, remote call taking, disaster recovery, AI-assisted emergency communications, or managed services.
• Knowledge of public safety procurement, RFP development and evaluation, California state contracts, CMAS, CALNET, IT-MSA, or local-government purchasing processes.
• APCO, NENA, ENP, RPL, emergency communications, project-management, technical, or manufacturer certifications.
• Established professional relationships within the California 911 and emergency communications community.

Responsibilities

• Build, manage, and advance a qualified statewide pipeline of PSAP, emergency communications, and public safety opportunities.
• Develop trusted relationships with 911 directors, managers, supervisors, dispatch personnel, technical teams, procurement officials, and executive stakeholders.
• Identify new-logo, replacement, modernization, expansion, managed-service, consulting, implementation, and training opportunities within TEAMSOS’s current business model.
• Own opportunity follow-up from initial outreach through discovery, proposal, procurement, close, implementation handoff, and post-sale account development.
• Maintain accurate CRM activity, account plans, opportunity stages, next steps, probability, expected revenue, and forecast timing.
• Meet with California PSAP and agency stakeholders to understand operational challenges, technical environments, funding, timelines, procurement requirements, and desired outcomes.
• Present and demonstrate TEAMSOS cloud-based NG911 call handling and related public safety solutions to technical and nontechnical audiences.
• Serve as a credible advisor on NG911 modernization, cloud migration, continuity of operations, remote call taking, interoperability, and emergency communications resilience.
• Differentiate TEAMSOS’s solutions, address objections, communicate operational and business value, and guide customers toward clear next steps.
• Prepare or coordinate proposals, pricing packages, statements of work, RFP responses, presentations, and other sales documentation.
• Support customers navigating public-sector purchasing vehicles and processes, including CMAS, CALNET, IT-MSA, competitive procurements, and agency-specific requirements when applicable.
• Partner with engineering, operations, implementation, service, vendor, and leadership teams to ensure proposed solutions are technically sound, deliverable, and financially responsible.
• Create clear handoff documentation and remain engaged through implementation to protect customer expectations and long-term account value.
• Represent TEAMSOS professionally at APCO, NENA, CalNENA, customer meetings, regional events, conferences, and other public safety forums.
• Maintain awareness of California 911 initiatives, NG911 trends, funding programs, procurement developments, competitor activity, and customer priorities.
• Capture market feedback and recurring customer needs and communicate recommendations that improve TEAMSOS offerings, messaging, partnerships, and service delivery.

Benefits

• Health benefits
• Flexible remote work
• Paid or reimbursed business travel

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed