Public Safety Communications Operator I (911 Dispatcher)
About The Position
Under general supervision, this position answers emergency and non-emergency calls from citizens and agencies. The operator uses two-way radios to answer questions and dispatches appropriate law enforcement, fire, and/or emergency medical staff. This role involves researching and verifying information for public safety staff, as well as researching, entering, and disseminating information from multiple databases to emergency and non-emergency personnel. Key responsibilities include answering emergency 911 calls, evaluating the situation to determine the necessary response, and dispatching appropriate personnel. The operator will record essential information about the call and the actions taken. This role also requires conducting computer searches through local, State, and national databases, and providing information to officers and other public safety staff. Additionally, the operator will use teletype or FAX machines to send/request information, operate two-way radios for communication with Fire Department and law enforcement personnel, and use a computer terminal to enter/request law enforcement information. Routine phone calls requiring general information about the Police, Fire Departments, and the City of Joplin will also be handled. The position involves entering service calls into various systems including CAD, EMD, Rapid SOS, GEM, RMS, InCode, MULES, 3SI Security System, and Page Gate. The operator is expected to contribute effectively to the Police Department, communicate effectively with colleagues, and maintain satisfactory attendance.
Requirements
- Knowledge of Data entry procedures; Microsoft Office Suite.
- Skill in Communicating clearly, both verbally and in writing; establishing and maintaining effective working relationships with Federal, State, and local law enforcement officers, Fire Department and emergency response staff, and the public; communicating using standard telephone and two-way radio equipment; evaluating emergency calls and determining the appropriate response; remaining calm and calming others in emergency situations so that necessary information related to the emergency can be obtained and relayed; operating a variety of office equipment, including a FAX or teletype machine and computer terminal; data entry; Microsoft Office Suite.
- High school diploma or GED equivalent required.
- Must obtain certification for Missouri Uniform License Examination System (MULES), Emergency Medical Dispatch (EMD) and CPR and First Aid prior to completion of the probationary period.
Nice To Haves
- Prior experience in public safety communications or high-volume telephone customer service environments requiring data entry.
Responsibilities
- Answers emergency 911 phone calls; evaluates the call to determine response needed; dispatches appropriate law enforcement/fire/emergency assistance staff; records information required to document time and nature of the call and action taken.
- Conducts computer search through local, State and national databases; provides information to the requesting officers or other public safety staff.
- Operates teletype or FAX machine to send/request information needed by a variety of law enforcement agency/organization staff.
- Operates two-way radios to provide information to requesting Fire Department staff or law enforcement officers and agencies to inform officers and other staff of the nature and location of calls; operates a computer terminal to enter/request law enforcement information and data; logs calls to provide a record of daily activities.
- Answers routine phone calls on regular phone lines to respond to questions requiring general information about the Police and/or Fire Departments and the City of Joplin.
- Enters service calls into the Computer Aided Dispatch (CAD) system, Emergency Medical Dispatch(EMD) system, Rapid SOS, GEM, Records Management System (RMS), InCode, Missouri Uniform Law Enforcement System (MULES), 3SI Security System, Page Gate, and other computer systems as adopted.
- Contributes effectively to the Police Department, communicates effectively with co-workers, both within the department as well as outside the department.
- Maintains satisfactory attendance to ensure duties are performed without negatively impacting co-workers or delivery of service to the public.
Benefits
- Successful post-offer completion of a background investigation, physical exam, and drug test (including THC) as a condition of employment with the City of Joplin.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
