911 Dispatcher

Village of Tinley Park•Tinley Park, IL

22h•Onsite

About The Position

The Village of Tinley Park is seeking a mature, responsible, and qualified individual to fill the highly sensitive role of 911 Dispatcher in the Tinley Park 911 Dispatch Center. This position is primarily responsible for effectively communicating with the public in emergency situations while operating the Village-wide enhanced 911 Emergency Communications System. The dispatcher will receive, evaluate, process, and dispatch incoming emergency and non-emergency calls for Police, Fire, and EMS. This role requires quick and accurate assessment of situations, appropriate judgment to determine response requirements and priorities, and multi-tasking skills to dispatch units according to established procedures. Additionally, the dispatcher must be able to provide emergency medical dispatch (EMD) instructions over the phone, obtain information from relevant sources, and prioritize incoming calls, radio traffic, and walk-in traffic. The position also involves monitoring all police, fire, and EMS radio traffic, transmitting and retrieving information through various law enforcement data networks, and operating the Telephone Device for Hearing Impaired (TDD). Information and messages will be relayed to and from emergency sites, law enforcement agencies, and other notified parties. Accurate recording of information on various forms, logs, and computer screens is essential. The dispatcher will maintain awareness of field unit activities within the Computer Aided Dispatch (CAD) system, LEADS/NCIC, and other computer-based programs for taking complaints, maintaining unit status and location, and retrieving/transmitting public safety information.

Requirements

High School Diploma
Minimum of one (1) to three (3) years of dispatch or related public service or emergency management experience.
Knowledge of basic dispatch codes, standard industry abbreviations, and terminology commonly used by emergency medical services, fire agencies, and law enforcement agencies.
Excellent customer service skills.
Excellent communication (both verbal and written) skills.
Excellent interpersonal skills.
Skill in effectively dealing and communicating with people in highly stressful situations which may be for an extended period of time.
Must obtain Law Enforcement Agencies Data System (LEADS) within two (2) weeks of hire.
Emergency Medical Dispatch (EMD) Certification is required within six (6) months of hire.
CPR/AED certification is required within six (6) months of hire.
Outstanding work ethic.
Demonstrate an ability to work well under pressure.
Exercise good judgment.
Make sound decisions.
Follow written and oral instructions.
Establish priorities.
React calmly and effectively in emergency situations.
Ability to communicate clearly and concisely.
Pay attention to detail.
Understand and utilize proper law enforcement language.
Demonstrate punctuality.
Accept the department’s ruling regarding mandatory overtime and recall of emergency duty or other special circumstances.
Assess situations quickly and accurately.
Use appropriate judgment when responding to incident reports, including emergency and life threatening public safety calls for service.
Operate 9-1-1 system equipment, telephones, radio communications and Computer Aided Dispatch (CAD) system.

Nice To Haves

Experience in the techniques and practices of public safety communications environment, including the transmission, broadcasting, switching, control, and operation of telecommunications systems and computerized databases.
Prior emergency dispatching experience.

Responsibilities

Effectively communicate with the public in emergency situations.
Operate the Village-wide enhanced 911 Emergency Communications System.
Receive, evaluate, process, and dispatch incoming emergency and non-emergency calls for Police, Fire, and EMS.
Assess situations quickly and accurately using appropriate judgment to determine response requirements and priorities.
Use multi-tasking skills to dispatch units in accordance with established procedures.
Provide emergency medical dispatch (EMD) instructions over the phone.
Obtain information from all relevant sources, prioritize incoming calls, radio traffic, and walk-in traffic for the duration of assigned shift.
Monitor all police, fire and EMS radio traffic.
Transmit and retrieve information through in-house, local, county, state, and federal law enforcement data networks.
Operate the Telephone Device for Hearing Impaired (TDD).
Relay information and messages to and from emergency sites to law enforcement agencies and to other individuals or groups requiring notification.
Accurately record information on a variety of forms, logs, and computer screens as dictated by department’s established policies and procedures.
Maintain awareness of field unit activities within the Computer Aided Dispatch (CAD) system, LEADS/NCIC, and other computer-based programs.
Take complaints, maintain status and location of units in the field.
Retrieve and transmit information concerning public safety such as wanted persons, stolen property, vehicle registration, hazardous street and weather conditions to officers in the field.