Public Safety 911 Call Taker

Northwest CT Public Safety Communication Center • Waterbury, CT

3d

About The Position

Northwest Connecticut Public Safety Communications Center is seeking dependable Public Safety Call Takers with strong communication skills and sound judgment. Call Takers answer emergency and routine calls, gather essential information, and provide potentially lifesaving instructions to people in need. The center has provided emergency communications services to Connecticut communities since 1975 and serves as the primary 9-1-1 answering point for nine cities and towns, along with providing dispatch and ambulance-to-hospital communications services to regional public safety agencies and hospitals.

This is a full-time, non-exempt position working 40 hours per week on a variety of shifts, including combinations of 8-, 10-, and 12-hour shifts. Pay is commensurate with prior experience and determined by the pay steps in the collective bargaining agreement with IAFF Local 5146. Potential candidates will undergo a comprehensive background check, including a pre-employment physical, drug testing, and criminal history review.

Requirements

• High school diploma or equivalent.
• Eligibility to work in the United States.
• Proficient computer skills and ability to learn dispatch software.
• Minimum net typing speed of 35 words per minute.
• Strong verbal and written communication skills.
• Sound decision-making and problem-solving skills, including the ability to respond effectively as situations change.
• Availability to work varying shifts, including nights, weekends, and holidays.
• Dependable attendance and punctuality.
• Availability for mandatory overtime when required.
• Successful completion of the hiring process, including a multiphase skills assessment and in-person interview.
• Satisfactory completion of a comprehensive background check, pre-employment physical, drug testing, and criminal history review.

Responsibilities

• Answer incoming 9-1-1 and routine telephone calls.
• Accurately document essential information and maintain detailed call records in the Computer-Aided Dispatch (CAD) system.
• Provide clear, accurate life safety and pre-arrival instructions, guiding and supporting callers until emergency services arrive.
• Communicate calmly, courteously, and professionally with the public and partner agencies, including during stressful situations.

Benefits

• Competitive pay and opportunities for growth and advancement.
• Comprehensive training.
• Health, dental, and vision insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED