Public Records Coordinator (MA3)

State of Washington•Thurston County – Olympia, WA

1d•Hybrid

About The Position

This posting is for a Non-Permanent, Project Position. At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government. Our Records and Disclosure (RAD) Unit is currently recruiting a Public Disclosure Coordinator who can analyze and understand issues, evaluate options, and make well-supported decisions. The Department of Licensing is one of the most public-facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washingtonians and collect nearly $3.3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We are committed to ensuring that every resident has equitable and meaningful access to our services. If you are detail-oriented, enjoy solving puzzles, and want to be part of an amazing, dynamic team, then read on!

Requirements

Seven (7) years of combined relevant education and experience.
Relevant education and experience must be in two (2) or more of the following areas: Interpreting and Analyzing laws, Professional communications, Records management, Public disclosure.
Up to four (4) years of relevant education may substitute year for year for experience. (Associates degree = 2 years, Bachelor’s degree = 4 years).
Relevant education will include major study in business administration, public administration, or a related field.
Three (3) years of the following computer skills experience: Using web browsers and web-based applications to effectively identify, collect, organize, and document data and information in ways that makes the information most useful for subsequent assessment and analysis.
Analyzing and understanding issues, evaluating options, and making well supported decisions.
Composing professional letters, memos, reports, and business correspondence.
Using Microsoft Office or similar software to create or edit Word documents and send email through Outlook.
Two (2) years of experience working with internal customers to complete a goal.
Collaborating with diverse peers across the agency to coordinate the successful completion of all projects and tasks, including timely customer response.
Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.

Nice To Haves

An understanding of state and federal public disclosure and privacy laws.
Experience interpreting records requests, using exemption logs to document redactions, and mitigating risk through communication with requestors.
Knowledge of the Department of Licensing, including divisional and business areas’ record locations.
Demonstrated ability to apply records management best practices to digital content environment and think strategically about how to leverage technology to improve efficiency.
Experience with Next Request or similar software to track work, modify, and upload documents.
Certified Records Manager (CRM) or Certified Records Analyst (CRA).

Responsibilities

Analyze and fulfill requests for public records as part of a seven-person team.
Champion the public’s right to view the Department’s functions while safeguarding customer data.
Showcase written and verbal communication skills to create transparency for internal and external customers.
Think critically and manage your own projects.
Analyze records, including screening and finding associated documents.
Assist in developing public disclosure guidelines, communications, and training.
Conduct legal research, including proposed or pending changes in programs, laws, rules, regulations, etc.
Create and provide technical advice or reports to management and others.
Peer review of search strategies for thoroughness and accuracy.
Apply appropriate redactions and assess risks within records.
Develop strategies for locating records and analyzing the scope of requests.
Communicate clear updates and progress reports to record requestors.