Public Records Specialist

City of Charlotte•Charlotte, NC

1d•Onsite

About The Position

The City of Charlotte, North Carolina, City Clerk’s Office is seeking a Public Records Specialist who has knowledge and experience in records and information management, administration, and reporting. The ideal candidate will be an analytical thinker who is a self-starter capable of working with various departments and the public. This individual will also be able to effectively manage changing priorities. The successful candidate must have knowledge and experience in working with technology solutions used in records management and retrieval while having excellent leadership, communication, and strong customer-service orientation.

Requirements

High School diploma or equivalent with one-year relevant work experience; or an Associate’s degree; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties
Must be detail-oriented and capable of multitasking.
Possess the ability to be highly involved in long-term and short-term projects simultaneously
Possess strong analytical and organizational skills
Requires excellent writing, data, verbal, proofing/editing, and administrative skills
Strong customer service, professional, and interpersonal skills
Strong experience in Microsoft applications, including Word, Excel, PowerPoint, and Adobe
Excellent communication and collaboration skills, and strong customer-service orientation
Comprehensive knowledge of records management concepts and principles
Experience in government and public administration
Experience in reporting: generating reports, and configuration
Knowledge and experience in working with technology solutions used in records management and retrieval
Confidently makes decisions within established policies and procedures
Ability to exercise independent judgement within defined scope of authority.
Ability to perform complex tasks following established processes.
Comprehension of pertinent Federal, State, and local laws, codes, and regulations
Analytical thinker
Communicates clearly and effectively, both orally and in writing
Ability to interpret and explain City policies and procedures
Ability to establish and maintain effective working relationships with other employees and the public
Demonstrated ability to work independently, take initiative, and manage changing priorities
Ability to maintain strict confidentiality and exercise discretion and sound decision making when handling sensitive records.

Nice To Haves

Bachelor’s degree in public administration, business administration, political science, I &T, library science, or other related fields
Knowledge of records management and archival best practices in a government agency
Knowledge of creating, generating, and analyzing KPI reporting and Tableau applications
Experience with records management, document management, content management, or information management databases and/or systems
Preferred knowledge and/or experience with relevant public records laws and best practices

Responsibilities

Facilitate the city’s public records request process.
Manage newly received public records requests submitted to the city, serve as lead administrator of the public records request tracking system, and assist with the fulfillment of public records requests.
Act as the initial point of contact for the public and city departments regarding public records requests.
Respond to inquiries regarding public records requests, the process, and best practices.
Generates various program reports and works with departments to ensure timeliness and compliance throughout the public records request process.
Gather, review, and disseminate Citywide records for escalated requests.
Coach others on processes and system use.
Proven experience maintaining confidentiality, Identify what is confidential and what is public.
Identify individual custodians based on the content of the request.
Undergo continual education/training regarding public records.
Assist with program meetings and events.