Public Information Request Specialist

City of AustinAustin, TX
1d$28 - $34

About The Position

Under general supervision, provides high-level research, collaboration, and support to internal stakeholders on Public Information Request submission responses and administration.

Requirements

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus two (2) years of related experience.
  • Experience may substitute for education up to a maximum of four (4) years.

Nice To Haves

  • Experience in processing public information requests in local government.
  • Working knowledge of the rules, policies, and procedures associated with the Public Information Act.
  • Excellent written communication, ability to handle sensitive/confidential information, and experience managing tight deadlines.
  • Records and information management experience and familiarity with local government policies and procedures.
  • Ability to travel to other City of Austin work locations, as needed.

Responsibilities

  • Handles public information requests, forwarding to the correct divisions or departments for responses.
  • Reviews submitted responsive information and ensures appropriate redactions are applied.
  • Research information as requested and needed.
  • Coordinates with other agencies and personnel for certain aspects of mutual research or investigation on public information requests.
  • Responds to client or customer complaints or escalates to appropriate personnel.
  • Counsels and facilitates interventions for the prevention of errors involving department and program plans.
  • Provides information to citizens, individually and in groups, regarding organization, operations, laws, policies, and procedures.
  • Reviews public information reports or tracking and updates as necessary.
  • Compiles data and writes informational reports.
  • Produces memos, letters, reports, or other written material.

Benefits

  • generous leave
  • work-life balance programs
  • extensive benefits
  • City of Austin Employees' Retirement System
  • access to public transit and bike-friendly infrastructure
  • wellness programs
  • on-site fitness centers
  • mental health support
  • professional development
  • leadership opportunities
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