Public Information Request Specialist

City of Austin•Austin, TX

1d•$28 - $34

About The Position

Under general supervision, provides high-level research, collaboration, and support to internal stakeholders on Public Information Request submission responses and administration.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus two (2) years of related experience.
Experience may substitute for education up to a maximum of four (4) years.

Nice To Haves

Experience in processing public information requests in local government.
Working knowledge of the rules, policies, and procedures associated with the Public Information Act.
Excellent written communication, ability to handle sensitive/confidential information, and experience managing tight deadlines.
Records and information management experience and familiarity with local government policies and procedures.
Ability to travel to other City of Austin work locations, as needed.

Responsibilities

Handles public information requests, forwarding to the correct divisions or departments for responses.
Reviews submitted responsive information and ensures appropriate redactions are applied.
Research information as requested and needed.
Coordinates with other agencies and personnel for certain aspects of mutual research or investigation on public information requests.
Responds to client or customer complaints or escalates to appropriate personnel.
Counsels and facilitates interventions for the prevention of errors involving department and program plans.
Provides information to citizens, individually and in groups, regarding organization, operations, laws, policies, and procedures.
Reviews public information reports or tracking and updates as necessary.
Compiles data and writes informational reports.
Produces memos, letters, reports, or other written material.