Investigation Request Specialist

Knipper HEALTH

4h

About The Position

The primary purpose of the Investigation Request (IR) Specialist position is to investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy to promote a positive patient experience. The IR Specialist will also identify and track errors to contribute to overall process improvement.

Requirements

• Registered Technician with the State of Florida in good standing
• High School Diploma or equivalent
• Business Experience: Three-years minimum of pharmacy experience. Two-years minimum of training or leadership experience preferred.
• Exceptional verbal and written communication skills that are effective, thoughtful, and courteous.
• Attention to detail.
• Focused and collaborative team player, who can work in conjunction with pharmacists, other departments, patients, physicians and management.
• Demonstrated ability to work independently with little supervision and meet daily deadlines.
• Ability to perform repetitious work accurately.
• Excellent time management and organizational skills.
• Thorough knowledge and understanding of Pharmacy Operating Systems including ePostRx, IRIS and CRM.
• Proficient in MS Word, Excel, Power Point.
• Current understanding of state Board of Pharmacy and HIPAA healthcare communications regulatory issues.

Nice To Haves

• Certified Pharmacy Technician preferred
• Business Experience: Two-years minimum of training or leadership experience preferred.

Responsibilities

• Investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience.
• Responsible to track and monitor errors for coaching and improving quality.
• Handle escalations promptly and with intention to deliver effective and efficient results.
• Assist Pharmacists, Pharmacy Supervisors and Trainers in coaching, training, and directing department personnel.
• Attend/Host pertinent meetings when necessary.
• Identify system defects as well as future enhancement requests for overall process improvement.
• Assist leadership with reporting as needed.
• Respect and maintain confidentiality guidelines of HIPAA.
• Follow and aid in enforcement of all company policies and procedures.
• Responsible for other tasks and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees