Coord, Public Info Request

City of Austin•Austin, TX

1d•$62,280 - $77,850•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles—Empathy, Ethics, Excellence, Engagement, and Equity — anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. ABOUT AUSTN WATER For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers.Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles.The utility draws water from the Colorado River into three regional water treatment plants, Handcox, Davis, and Ullrich, which have a combined capacity of 335 million gallons per day.Austin Water has two wastewater treatment plants, Walnut Creek and South Austin Regional, that can receive up to 150 million gallons per day of sewage to treat. Wastewater is cleaned into high-quality effluent that is safely returned to the Colorado River to augment environmental flows.More than a billion gallons of this high-quality effluent are reclaimed each year for outdoor irrigation, industrial cooling, manufacturing, and other uses.Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants. Job Description: Purpose: Under minimal direction, collaborates and serves as a strategic partner cross-departmentally on Public Information Request submission responses and administration.

Requirements

Graduation with a bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of experience in a related field.
Experience may substitute for education up to a maximum of four (4) years.

Nice To Haves

Experience communicating clear direction for employees to meet performance goals, including completing performance reviews, mentoring, evaluating, recognition, and counseling employees, as well as developing and implementing team performance measures, tracking metrics, accountability, and identifying performance gaps.
Experience in processing public information requests in local government.
Working knowledge of the rules, policies, and procedures associated with the Public Information Act.
Excellent written communication, ability to handle sensitive/confidential information, and experience managing tight deadlines.
Records and information management experience and familiarity with local government policies and procedures.
Ability to travel to other City of Austin work locations, as needed.

Responsibilities

Monitors public information requests and submissions to ensure compliance with policies, procedures, and City, State, and Federal laws.
Coordinates and collaborates with key stakeholders regarding public information initiatives and submissions to meet guidelines and goals.
Establishes program methods and ensures compliance with laws, including redaction and reporting requirements.
Interprets and provides guidance on applicable systems, policies, procedures, strategies, process workflows, and regulations.
Resolves non-compliance issues by investigating and resolving discrepancies, complaints, and disputes between involved parties.
Works with City staff and other entities to negotiate agreements and assists with resolving appeals and claims related to public information requests.
Provides training and consulting expertise to internal and external customers regarding public information processes, procedures, and policies.
Reviews and performs quality checks of program-related data.
Develops and maintains management reporting to support decision-making and policy development.