Public Information Coordinator

City of Waco•Waco, TX

1d•Onsite

About The Position

The City of Waco is seeking a proactive and detail-oriented professional who is passionate about public service and delivering exceptional customer service. The ideal candidate thrives in a collaborative environment, enjoys solving complex challenges, and is committed to helping the City provide timely and accurate access to public information. Under supervision, the Public Information Coordinator analyzes, processes, and responds to public records requests submitted to the City, in compliance with State law, rules of the State Attorney General, and the City's ordinances and policies. This role, in coordination with the City Attorney's Office, evaluates whether any record or part of a record is exempt, redacts records, and prepares appropriate redaction and exemption logs. The position plans, coordinates, and maintains the official records management system for the City, inputs official records into appropriate records systems, and ensures compliance with laws, rules, and regulations related to assigned areas. The goal is to ensure the City provides information promptly and compliantly with the requirements of the Texas Public Information Act.

Requirements

Bachelor's degree in business, Public Information, Public Administration, Project Management, Information Management, or a related field
3 years of records management, municipal or public information/open records experience; or an equivalent combination of education and experience

Responsibilities

Administers the City's public information request program by entering, reviewing, assigning, and saving a copy of each request along with the appropriate attachments; tracks and monitors requests to ensure timely completion.
Administers the public information web portal and provides technical support to liaison and legal staff citywide, as well as external customers.
Tracks and monitors revenue and payments by receiving and accepting monies from the public (requestors) in response to cost estimates.
Provides training and resources to City employees regarding the records management program and imaging systems, including legal requirements, administrative rules, and City policies, and provides guidance to ensure consistency of implementation and compliance.
Assists with the implementation, administration, and continuous improvement of the records management program, including electronic records, for the City including managing cost-effective controls related to the creation, distribution, organization, maintenance, and use of all City records.
Reviews responsive records for exempt information and apply redaction prior to release.
Prepares and maintains appropriate redaction and exemption records.
Reviews email archives for email communication response to requests.
Maintains knowledge of changes in law and legislation regarding records management and public information requests; update staff in response to changes.
Understands and maintains legal hold requirements and releases.