Public Health Clerk II - Community Nursing

Oakland County•Pontiac, MI

8d•Hybrid

About The Position

Oakland County is seeking a detail-oriented and customer-focused professional to provide administrative and client service support in a public health services environment. In this Public Health Clerk II role, you’ll provide clerical support for the public health nursing unit by managing the client records process. You'll participate in special client events, and follow procurement procedures, support public health nursing collaboratives with scheduling ad communication efforts, and help ensure accurate and efficient office operations. This is a great opportunity for someone who enjoys interacting with people, working with data, multitasking in a dynamic setting, and contributing to services that support the health and well-being of the community.

Requirements

Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
Have had at least two (2) years of full‑time clerical work experience.
Pass the total examination, including the employment medical, established for this classification.
Successfully complete the six (6) month probationary period.
Coursework, training, and/or experience in office support methods and technology.
Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
Ability to communicate with the public in a clear, polite, and courteous manner.
Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
Reasonable ability to follow oral and written instructions, write legibly, and make routine decisions in accordance with departmental policies and procedures.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
Must submit to immunizations as required by the Department of Health & Human Services and to periodic tuberculin skin tests or chest x‑rays at County expense.

Responsibilities

Greet and assist clients and professionals that participate in collaborative meeting and community-based events
Register clients, process forms, and maintain accurate records and documentation
Accurately process program referrals, access client vaccination information and insurance coverage for client records
Order office supplies and conduct special projects that require adherence to procurement procedures
Scan, file, retrieve, and update records using County systems and department software
Support outreach efforts and assist with vaccine clinics and community events as needed
Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
Refers clients and forwards messages to proper parties.
Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.
Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
Confers with division personnel as needed to provide complete responses.
Verifies insurance coverages and processes payments from clients.
Bills appropriate insurance providers and posts payments to clients’ account.
General cash handling, including credit cards, daily reconciliation, balancing, and deposits.
Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
Verifies documentation and provides appropriate permits to clients.
Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
Reviews information for accuracy and corrects as required.
Coordinates with local outreach programs and schools to set up vaccine clinics and testing.
Attends occasional clinics
Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
May scan and use bar code information to locate and track documents on the computer.
Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
Sorts, opens, and distributes in‑coming mail and departmental materials.
Files various reports, documents, correspondence, etc., following standardized office procedures.
Operates various office machines such as fax, computer printers, duplicating equipment
Utilizes current countywide and/or department specific software to complete assignment
May orient new personnel.