Public Charging Program Manager

City of Seattle•Seattle, WA

1d•Onsite

About The Position

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship. Seattle City Light is seeking a transportation-electrification–focused program manager to join the Customer Energy Solutions (CES) division. CES operates the nation’s longest-running municipal energy conservation initiative, with a portfolio spanning energy efficiency, renewable energy, demand response, and transportation electrification. Within CES, the Solutions Design & Management unit leads the design and management of this portfolio, and we are hiring a Senior Program Manager to lead our public charging program. If you are flexible, a system thinker, excel in collaboration, and have an aptitude for technical learning, you will be successful in this role. You will serve as the program manager for one or more offerings that deliver customer-facing products and services. Program Managers are responsible for applying the CES program management and lifecycle framework to their assigned work, ensuring consistency, clarity, and disciplined execution. Assignments for this position may also focus on energy efficiency, flexible loads, or customer renewables. This position reports to the Energy Planning Supervisor.

Requirements

Requires three years of experience in planning and research related to land use, urban economics, human services, environmental issues, conservation; or other work directly related to City planning and development activities; and a baccalaureate degree in planning, urban design, environmental studies, public administration or related field (or a combination of education and/or experience and/or training which provides an equivalent background required to perform the work of the class).
You must hold a current valid state issued driver’s license from any US state to be verified prior to start date. Out of state license holders will be required to obtain a WA state license within 30 days of hire.

Nice To Haves

Energy management expertise across efficiency, distributed generation, electrification, decarbonization, and load management.
Transportation electrification mastery including EVs, charging technologies, and grid-connected infrastructure.
Technical fluency in charging networks , grid connectivity, and demand-side management strategies.
Experience with demand-side management program tactics, design, procedures, guidelines, and rules.
Program and life cycle management proficiency with demonstrated success delivering complex initiatives employing strong planning, communication, and documentation.
Strategic program design including developing business cases, program plans, and decision-support materials.
Cross-functional and stakeholder leadership with the ability to influence outcomes and elevate customer voice.
Relationship-building excellence across internal teams, consultants, trade allies, and community partners.
Experience working with the public to investigate and respond to customer concerns and experience
Budget, portfolio, and vendor management including contracting and consultant oversight in the public sector
Experience managing consultant teams to deliver work in a complete, cost-effective, and timely manner
Commitment to environmental and economic equity in program design and service delivery.

Responsibilities

Manage transportation electrification programs across multiple customer sectors within the portfolio.
Apply program-management tools to support stage-gate decisions and ensure consistent design thinking and documentation.
Incorporate customer voice into program design through structured stakeholder engagement and leveraging internal resources.
Lead and align cross-functional teams through program design, development, build-out, launch, implementation, and other portfolio priorities.
Ensure alignment to strategic outcomes for all program offerings.
Monitor and evaluate program performance, reporting on effectiveness and progress toward goals.
Manage ongoing program needs by identifying and implementing improvements that address gaps, risks, customer pain points, and operational challenges.
Select and manage external contracts, including developing scopes of work, establishing selection criteria, overseeing performance, verifying deliverables, and ensuring invoice accuracy.
Enable excellent customer experience by defining end user and service provider needs, researching program measures, tracking industry best practices, and identifying markets and channels.
Navigate and advocate for EV technologies in partnership with internal engineering teams and other stakeholders.
Support load management and DSM initiatives as part of the broader portfolio.