Public Benefits Specialist, Entry (Operations Support Specialist) Dallas
About The Position
The Oregon Eligibility Program is breaking down barriers and redefining how we connect individuals to the vital services they deserve. As an Operation Support Specialist, you will create a welcoming environment for the public with friendly, respectful, professional, and courteous service. You will answer phones, input incoming tasks into a database, and create working batches. You will also process administrative tasks in One System related to eligibility, explain procedures for applying for benefits, providing documentation, and requesting grievance or hearings. Additionally, you will perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical programs. You will screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Requirements
- Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
- An equivalent combination of education, training, and experience relative to the class concept.
Nice To Haves
- Experience providing good customer service and interpreting/applying/explaining rules and regulations.
- Experience providing general program information.
- Experience using good communication skills to interact with individuals of a diverse population.
- Experience applying critical thinking skills.
- Experience using problem solving techniques to de-escalate situations.
- Experience scheduling appointments and navigating computer databases, data entry with attention to detail.
Responsibilities
- Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
- Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.
- Input of incoming tasks into database and create working batches.
- Process administrative tasks in One System related to eligibility.
- Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.
- Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.
- Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
