Public Benefits Specialist, Entry (Operations Support Specialist) Dallas

State of Oregon•Dallas, TX

5d•Onsite

About The Position

The Oregon Eligibility Program is breaking down barriers and redefining how we connect individuals to the vital services they deserve. As an Operation Support Specialist, you will create a welcoming environment for the public with friendly, respectful, professional, and courteous service. You will answer phones, input incoming tasks into a database, and process administrative tasks in One System related to eligibility. You will explain procedures for applying for benefits, providing documentation, and requesting grievance or hearings. You will perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical programs. You will also screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.

Requirements

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).
OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
OR An equivalent combination of education, training, and experience relative to the class concept.
Experience providing good customer service and interpreting/applying/explaining rules and regulations.
Experience providing general program information.
Experience using good communication skills to interact with individuals of a diverse population.
Experience applying critical thinking skills.
Experience using problem solving techniques to de-escalate situations.
Experience scheduling appointments and navigating computer databases, data entry with attention to detail.
A cover letter is required! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.
If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Responsibilities

Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.
Input of incoming tasks into database and create working batches.
Process administrative tasks in One System related to eligibility.
Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.
Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.