Operations Support (Public Benefits Specialist, Entry)
About The Position
Join our team as a Operations Support (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients. The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Requirements
- Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience completing work with attention to detail and accuracy.
- Experience providing customer service focused on positive relationships and inclusive support.
- Experience communicating clearly and effectively, both in writing and verbally, with diverse audiences.
- Experience organizing tasks and managing time effectively to meet deadlines.
- Experience using technology and tools to accurately input, retrieve, and manage information.
- Must be able to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
- Must be authorized to work in the United States and pass E-Verify.
Responsibilities
- Provide front desk help, answer phone calls, and guide clients to the right services.
- Distribute mail, handle case transfers, and manage emails.
- Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards.
- Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
- Document all interactions and records through the ONE and TRACS system.
- Create a welcoming environment for the public through various forms of communication.
- Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
- Use various computer systems and databases to manage information for the agency and clients.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
