Public Awareness Program Coordinator

Colonial Pipeline Company•Atlanta, GA

About The Position

Colonial Pipeline is seeking an organized, analytical Public Awareness Program Coordinator to advance pipeline safety awareness, regulatory compliance, and stakeholder relationships across its pipeline footprint. The role coordinates public awareness campaigns, maintains program documentation and data, supports regulatory inspections, and prepares performance reporting for Damage Prevention, Land Management, and other Asset Integrity programs. It works cross-functionally with Communications, Operations, Right of Way, Projects, emergency responders, public officials, landowners, schools, excavators, and external consultants to deliver consistent safety messaging and improve program effectiveness. The coordinator manages public awareness campaign logistics across communication platforms, tracks activities, assesses program effectiveness through surveys and data analysis, maintains regulatory documentation, and serves as a primary contact for Public Awareness regulatory inspections. The position also supports stakeholder engagement, database administration, compliance and statistical reporting, risk analysis, departmental documentation, budget administration, and business continuity. Emergency response support, training, short-term travel, and backfill duties may be assigned. Travel may be required up to 40% of the time, including occasional field visits.

Requirements

High school diploma or GED.
At least 5 years of experience in the pipeline or utility industry.
Strong program management, organization, and analytical assessment skills.
Excellent written and verbal communication skills.
Demonstrated critical thinking, problem-solving, and strategy development capabilities.
Ability to communicate expectations effectively across the organization and work with internal and external stakeholders.
Ability to travel up to 40% of the time, including occasional field visits and short-term travel for program and emergency response needs.
Commitment to following policies and procedures and demonstrating Colonial Pipeline’s values of Respect, Accountability, Integrity, Safety, and Excellence.
Self-motivated and detail-oriented, with readiness to contribute in a collaborative environment.

Nice To Haves

7 or more years of experience in the pipeline or utility industry.
Experience supporting stakeholder engagement and developing positive working relationships.

Responsibilities

Coordinate logistics and documentation for public awareness safety messaging campaigns across multiple communication platforms.
Help ensure program activities comply with 49 CFR Part 195.440 and API RP 1162.
Assess program effectiveness through surveys and data analysis, identify strengths and gaps, and recommend enhancements.
Maintain program documentation in accordance with regulatory requirements and serve as a primary contact for Public Awareness regulatory inspections.
Coordinate external consultants supporting databases, mailings, meetings, and other outreach activities.
Support efforts to strengthen relationships with landowners, emergency responders, public officials, schools, excavators, and other stakeholders.
Partner with internal teams to promote consistent pipeline safety messaging and stakeholder engagement.
Help address stakeholder questions and concerns related to Colonial’s assets, operations, and activities.
Educate internal stakeholders on the Public Awareness program database and support platform improvements.
Maintain the Public Awareness database so that it is updated, accessible, and effective for program needs.
Compile statistical and compliance reporting for Damage Prevention, Land Management, Public Awareness, Integrity Management, Tank Integrity, Corrosion Prevention, and other Asset Integrity activities.
Support periodic departmental reports and annual system integrity and performance management reporting.
Provide data and reporting support for risk management and analysis activities.
Document process recommendations, outcomes, and opportunities for improvement.
Provide ad hoc reporting and analytical support across Asset Integrity.
Support recurring Asset Integrity budgets, funding approvals, and related administrative needs.
Assist with maintaining, formatting, and obtaining approval for procedures, engineering standards, manuals, and other departmental documentation.
Develop knowledge of the Public Awareness Manager function and Safety Management System to support business continuity.
Support emergency response activities, including training, short-term travel, and backfill responsibilities, as assigned.
Communicate professionally with internal teams, external stakeholders, consultants, and regulatory representatives.
Build productive cross-functional relationships and translate program expectations into clear, actionable guidance.
Apply critical thinking, problem-solving, and sound judgment to resolve issues and support program strategy.