Public Awareness Program Coordinator

Colonial Pipeline Company•Atlanta, GA

About The Position

Colonial Pipeline Company is seeking an organized, analytical Public Awareness Program Coordinator to advance pipeline safety awareness, regulatory compliance, and stakeholder relationships across the company’s footprint. The coordinator will plan and track public awareness campaigns, maintain program documentation and data, support regulatory inspections, and provide performance reporting for Damage Prevention, Land Management, and other Asset Integrity programs. The role works with internal teams, external consultants, emergency responders, public officials, landowners, schools, and excavators to deliver consistent safety messaging and improve program effectiveness. The position also supports data management and compliance reporting across several Asset Integrity activities, contributes to departmental and annual system integrity reporting, and assists with budgets, approvals, procedures, standards, and other documentation. The coordinator may support emergency response activities, training, travel, and backfill responsibilities as assigned. Travel of up to 40% is required, including occasional field visits and short-term travel.

Requirements

High school diploma or GED.
At least 5 years of experience in the pipeline or utility industry.
Strong program management, organization, and analytical assessment skills.
Excellent written and verbal communication skills.
Demonstrated critical thinking, problem-solving, and strategy development capabilities.
Ability to communicate expectations effectively across the organization and work with internal and external stakeholders.
Ability to travel up to 40% of the time, including occasional field visits and short-term travel for program and emergency response needs.
Commitment to following policies and procedures and demonstrating Colonial Pipeline’s values of Respect, Accountability, Integrity, Safety, and Excellence.
Self-motivated and detail-oriented, with the ability to contribute in a highly collaborative environment.

Nice To Haves

7 or more years of experience in the pipeline or utility industry.
Experience supporting stakeholder engagement and developing positive working relationships.

Responsibilities

Coordinate logistics and track activities for public awareness safety messaging campaigns across multiple communication platforms.
Help ensure program activities meet applicable requirements under 49 CFR Part 195.440 and API RP 1162.
Assess program effectiveness using surveys and data analysis, identify strengths and gaps, and recommend improvements.
Maintain program documentation in accordance with regulatory requirements and serve as a primary contact for Public Awareness regulatory inspections.
Coordinate with external consultants supporting databases, mailings, meetings, and outreach activities.
Support relationships and engagement with landowners, emergency responders, public officials, schools, excavators, and other stakeholders.
Partner with Operations, Right of Way, Projects, Communications, and other internal teams to promote consistent pipeline safety messaging and engagement.
Help address stakeholder questions and concerns about Colonial’s assets, operations, and activities.
Educate internal stakeholders about the Public Awareness program database and support platform improvements.
Maintain the Public Awareness database to ensure it is updated, accessible, and effective for program needs.
Compile statistical and compliance reporting for Damage Prevention, Land Management, Public Awareness, Integrity Management, Tank Integrity, Corrosion Prevention, and other Asset Integrity activities.
Support periodic departmental reports and annual system integrity and performance management reporting.
Provide data and reporting support for risk management and analysis activities.
Document process recommendations, outcomes, and opportunities for improvement; provide ad hoc reporting and analytical support across Asset Integrity as needed.
Support recurring Asset Integrity budgets, funding approvals, and related administrative needs.
Assist with maintaining, formatting, and obtaining approval for procedures, engineering standards, manuals, and other departmental documentation.
Develop knowledge of the Public Awareness Manager function and Safety Management System to support business continuity when needed.
Support emergency response activities, including training, short-term travel, and backfill responsibilities, as assigned.
Communicate professionally with internal teams, external stakeholders, consultants, and regulatory representatives; build working relationships and translate program expectations into actionable guidance.
Use critical thinking, problem-solving, and sound judgment to resolve issues and support program strategy.