Public Areas Attendant - Sable Navy Pier

NFM & J LP • Chicago, IL

5d • Onsite

About The Position

The PM Public Areas Attendant is responsible for cleaning and polishing the lobby, public areas and offices, and fulfil guest service or amenity requests in the hotel's continuing effort to deliver outstanding guest service.

Requirements

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service and communication skills.
• Ability to attend to guests, associates and management in an attentive, friendly, courteous, and service oriented manner which requires strong customer service as well as written and oral communication skills.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Knowledge of basic sanitation requirements controls and applications of relevant chemicals.
• Knowledge of a corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Outstanding organizational and time management skills.
• Must be detail oriented in cleaning public spaces.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform attire and nametag.
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays, and extended hours as business dictates.

Nice To Haves

• 6+ months of housekeeping experience in a hotel environment.

Responsibilities

• Thoroughly clean lobby, public areas, restrooms, hallways, stairwells, and elevators which includes vacuuming, dusting, polishing, straightening furniture and decor, cleaning sanitizing surfaces and waste removal.
• Stock supply carts and ensure that they are always neat and well organized.
• Check all equipment prior to and after use to ensure that it is in good working order
• Greet and respond to all hotel guests efficiently and in an appropriately friendly manner
• Vacuum, sweep, and or mop hallways, stairwells, vending areas and public areas.
• Clean and remove spots from corridor walls and doors.
• Polish and clean mirrors, floors and elevator doors.
• Report all suspicious persons or activities, hazardous conditions, etc. to the Security department.
• Provide guidance for guests and employees in fire or other emergency situations.
• Support the department in any area that will maintain the building and guest service to hotel standards, including fulfilling guest service and amenity requests as instructed by front desk.
• Must be ready to step in and support coworkers and team as needed to ensure efficient operation.
• This position may require flexible working hours as determined by business demand.
• Attend department meetings and complete training as required by management.
• Perform duties, special assignments and projects as requested by management.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
• Reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED