Public Area Supervisor (Full Time) (36920)

Agua Caliente Casinos•Palm Springs, CA

12d•Onsite

About The Position

Responsible for the on-going operations and supervision of the Environmental Services Department. This role involves assisting the EVS Manager, creating work schedules, monitoring staff performance and attendance, issuing supplies, performing inventory, and ensuring adherence to company policies and regulations. The position also requires providing excellent guest service, training staff, participating in dispute resolution, and leading the evaluation process for assigned staff.

Requirements

High school diploma or GED
2 years related experience with a minimum of 1 year supervisory experience or combination of education and experience
Must be able to communicate in English
Must have knowledge of cleaning chemicals and equipment
Must be able to handle multiple tasks in a timely manner.

Responsibilities

Assist the EVS Manager as required.
Supervise preparation of work schedules for all EVS shift.
Creates schedules, daily and monthly rotation of sections and monitors time off requests.
Monitors performance and attendance of staff and adherence to company policies and procedures, including all Tribal Ordinance and Regulations.
Issues supplies and equipment as required.
Performs inventory of supplies, receives and checks in deliveries and reports discrepancies to Manager.
Submits requisitions for cleaning supplies and equipment as needed.
Perform duties of Attendant, when needed.
Assists the EVS Manager with the overall direction, coordination and evaluation of EVS staff.
Provide excellent guest service to both guest and internal clients.
Schedules and trains the environmental services staff and insures that performance standards are met.
Participates in dispute resolution for environmental services staff and refers disciplinary action to department manager.
Leads the evaluation process for assigned staff and provides substantial input to the department manager about the performance of assigned staff.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include assisting the EVS Manager with training employees; planning, assisting and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Must follow chain of command.