Public Area Supervisor

Silver Sevens Hotel Casino•Las Vegas, NV

About The Position

The Public Area Supervisor oversees the Public Area department’s operations, assigns daily cleaning duties to team members, and completes administrative duties as assigned. The supervisor ensures casino public areas and team member areas are clean, inventories and orders cleaning supplies, responds to departmental requests, assists guests, and performs Casino Porter duties as needed. The role requires knowledge of commercial cleaning chemicals and equipment, sanitation practices, safety regulations, and MSDS sheets, as well as maintaining communication with housekeeping, engineering, security, and other supervisors and managers. The position oversees the daily tasks of Public Area team members and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems. The supervisor is expected to communicate effectively, respond positively to guest and team-member concerns, maintain a professional demeanor, and help ensure guests receive the best possible experience.

Requirements

Minimum one year of previous supervisory experience in housekeeping or environmental services.
Ability to communicate effectively in English and Spanish.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of company policies and procedures, including fire and safety regulations.
Ability to perform each essential duty satisfactorily.

Nice To Haves

High school diploma or equivalent preferred.
Knowledge of Synergy preferred.

Responsibilities

Assign daily cleaning duties to staff.
Inspect casino public areas and team member areas to ensure cleanliness.
Inventory and order required cleaning supplies for the Public Area team.
Carry a radio and respond to requests from departments.
Perform Casino Porter duties as needed.
Lead by example and handle problems that arise.
Use commercial cleaning chemicals and equipment properly, including vacuums, pan brooms, and mops, and properly sanitize surfaces.
Understand MSDS sheets and safety regulations.
Communicate with the Executive Housekeeper, Chief Engineer, and Security management.
Assist guests with questions and requests.
Communicate with supervisors and managers about housekeeping and guest-service issues.
Maintain a positive and professional demeanor when interacting with team members, guests, and vendors.
Accept performance feedback professionally.
Oversee the daily tasks of Public Area team members.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other related duties as assigned.