Public Area Attendant

Sonesta Hotels•College Park, GA

1d•Onsite

About The Position

Public Area Attendant is responsible for cleaning and maintaining the Lobby, Lower Lobby, Elevators, Rest Rooms, Courtyard, Outlets and Hotel Office Areas. The role involves establishing a comprehensive understanding of Sonesta guest standards, cleaning chemicals, and appropriate cleaning methods for various surfaces. The attendant ensures restrooms are kept clean and in excellent condition, performing rounds every 30 minutes (or every 15 minutes during special events). They are responsible for reporting maintenance issues, cleaning spills, and maintaining cleanliness of various surfaces and furniture. The role also requires maintaining communication with housekeeping, responding to hotel requests promptly, remaining visible in the work area, and collecting/logging lost and found items. Additionally, the attendant must manage inventory of supplies and deliver passionate and engaging service to guests by recognizing individual needs and following the GUEST model (Greet, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone). Building positive relationships with colleagues and upholding organizational values are also key aspects of the role. Employees may be assigned other duties as needed to support hotel operations.

Requirements

Track record of delivering exceptional guest or client experience.
Basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette.
Ability to comfortably interact with guests, work alone or with others.
Maintain Sonesta uniform and grooming standards.
Comfortably work in a diverse environment with regard to guests, members of the Housekeeping T.E.A.M. and hotel employees.
Proficiency with PC-based computer platforms (Smartphone technology to report maintenance discrepancies).

Responsibilities

Clean and maintain the Lobby, Lower Lobby, Elevators, Rest Rooms, Courtyard, Outlets and Hotel Office Areas.
Establish and maintain a comprehensive understanding of all cleaning chemicals, air fresheners, and supplies required for the position.
Ensure restrooms are clean and maintained in an excellent state of police, with bathroom rounds made every 30 minutes and every 15 minutes during special events/functions.
Report all maintenance problems and follow up to completion.
Report all carpet/upholstery spills/spots.
Clean ash trays and urns, tables, counter tops, windows, and mirrors as they are used.
Dust mop all floors and dust all furniture at the start of each shift, 45 minutes before the shift ends, and as needed.
Maintain contact with housekeeping via radio/pager.
Respond to hotel requests within 15 minutes.
Remain visible in the work area.
Collect any Lost/Found items in the Public Area, entering the information in the Lost/Found log.
Inventory stock and supplies to ensure adequate supplies.
Deliver passionate and engaging service to guests, recognizing individual guests and anticipating their unique needs.
Follow the GUEST model: Greet or welcome everyone, warmly with a smile; Use eye and ear contact and guest’s name; Establish/anticipate needs; Solve and own all requests/complaints; Thank everyone.
Build solid relationships with colleagues, treating them with respect and dignity.
Work with integrity and ethically, upholding organizational values.
Perform other duties as assigned by management or as needed to assist operations.