Public Area Attendant (On-Call)

Highgate Hotels•Honolulu, HI

14d•Onsite

About The Position

The Public Area Attendant (On-Call) is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Requirements

High School diploma or equivalent.
Experience in a hotel or a related field preferred.
Previous Housekeeping experience highly preferred.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.

Nice To Haves

Experience in a hotel or a related field.
Previous Housekeeping experience.

Responsibilities

Maintain Highgate Hotel Standards in all assigned public areas.
Complete special cleaning assignments as needed.
Perform Room Attendant and House Attendant duties as necessary.
Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Use proper two-way radio etiquette.
Practice safe work habits.
Handle "Lost and Found" items according to hotel standards.
Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures to assist if needed.
Deliver clean linen to assigned sections, if necessary.
Pick up Room Attendant's dirty linen or trash as needed.
Collect all trash from service landings and dispose of it in outside trash dumpsters before leaving.
Vacuum guest corridors.
Keep hallways, public areas, and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Adhere to the schedule for project cleaning of public areas.
Maintain stairwells to hotel standards.
Keep ash urns clean and filled with sand.
Ensure overall guest satisfaction.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform, PPE, and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information from various sources.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law