Public Area Attendant-AM/PM

Westin Chicago North Shore•Wheeling, IL

11d•Onsite

About The Position

The Public Area Attendant is responsible for cleaning and maintaining the appearance of the hotel's public areas and performing deep cleaning of assigned areas. This role requires approaching all guest and associate encounters in a friendly, service-oriented manner, maintaining regular attendance, and adhering to Marriott standards. High standards of personal appearance and grooming, including proper uniform and name tag, are expected. The attendant must comply with all standards and regulations to ensure safe and efficient hotel operations. Responsibilities include daily cleaning and buffing of floors, shampooing carpets and furniture as needed, and maintaining public restrooms. The role also involves handling guest requests for luggage assistance, practicing safe work habits, managing lost and found items according to Marriott standards, and completing daily assignment checklists. Familiarity with Vinayaka Hospitality policies and house rules is necessary, as is ensuring associates are attentive, friendly, helpful, and courteous. Equipment must be stored properly after use, and the attendant must be knowledgeable about emergency procedures, especially during overnight shifts. Additional duties include cleaning guestrooms as needed, completing special projects assigned by the Housekeeping Manager, attending required meetings, and performing any other duties requested by management.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.

Nice To Haves

Experience in a hotel or a related field

Responsibilities

Clean and maintain the appearance of the public areas of the hotel.
Perform deep cleaning of assigned areas.
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Marriott standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Clean/Buff floors daily according to hotel standards.
Shampoo carpets in the public areas according to hotel standards.
Shampoo furniture as needed according to hotel standards.
Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift.
Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
Practice safe work habits to ensure safety to guests, fellow associates and self.
Handle items for "Lost and Found" according to Marriott standards.
Turn in all keys and assignment sheets to the Housekeeping at the end of the shift.
Complete daily assignment check list and submit to supervisor at the end of the day.
Be familiar with Vinayaka Hospitality policies and house rules.
Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
Put all equipment away properly after usage according to standards.
Have knowledge of and assist in all emergency procedures during the overnight shift.
Clean and dust floors daily according to standards.
Maintain hotel equipment in proper working order.
Maintain storage of hotel equipment in proper area.
Clean guestrooms as needed.
Complete special projects as assigned by the Housekeeping Manager.
Attend meetings as required by management.
Perform any other duties as requested by management.