Public Affairs Administrative Assistant Director

City of Charlotte•Charlotte, NC

2d•Onsite

About The Position

The Public Affairs Assistant Administrative Director is a key member of the Charlotte-Mecklenburg Police department senior executive leadership team directly responsible for leading and managing the department’s public affairs functions. Under general direction from the Chief of Police or designee, this position is directly responsible for managing communications for the Office of the Chief with external constituencies to include coordinating with the appropriate offices to create effective communication, particularly in dealing with timely or crisis situations. The Assistant Administrative Director coordinates messages and distributes information to various audiences, along with updating City agencies including the City of Charlotte Corporate Communications, the City's leadership team, and the City Council.

Requirements

Bachelor’s degree in Public Relations, Communications, Journalism, Public Affairs, or a related field of study and five (5) years of related work experience.
OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Valid North Carolina or South Carolina Driver’s License
Proficiency in Microsoft Office

Nice To Haves

Master’s degree in public relations or a related field of study and five years (5) of work experience in law enforcement that includes public communications experience and two (2) years of supervisory experience.
Demonstrate an exceptional work ethic.
Ability to lead and motivate employees, work independently, and as part of a team of supervisors/managers
Create written publications such as press releases, promotional materials, and other documents.
Be adept using various productivity and software analysis tools such as Microsoft Office, as well as many other internal software applications.
Demonstrate leadership in support of the Department and City missions and values.
Associated Press (AP) writing style.
Project management principles.
Principles and applications of critical thinking and analysis.
Applicable federal, state, and local laws, codes, regulations (based on assignment).
Coordinating deadlines, prioritizing work demands and assignment/monitoring work performed.
Interpreting, monitoring, and reporting information and statistics.
Facilitating group discussions and building consensus using persuasive reasoning.
Exercising political acumen, tact, and diplomacy.
Provide technical guidance, direction, and information to program stakeholders.
Familiarity with digital communications platforms, such as graphic design, email marketing, video production, data visualizations, social media strategy, etc.
Provide excellent customer service and be an agent for change.
Excellent interpersonal, public relations and communication skills.
Ability to build strong business relationships.
Outstanding multi-tasking and problem-solving skills
Best practices, trends, and emerging technologies.
Ability to work in a fast-paced environment comes with supporting a twenty-four-hour public safety operation which may include callback.
Ability to deal tactfully, courteously, and effectively with citizens, officers, co-workers, and other personnel from a broad range of governmental and public safety organizations.

Responsibilities

Provide communications consultation and subject matter expertise in support of strategies, projects, law enforcement impact and/or other matters of critical importance to the Charlotte-Mecklenburg Police Department.
Research, analyzes, develops and implements communications plans and strategies; collaborates with leadership on public information releases, communication plans and strategies, campaigns, and initiatives.
Lead the writing and strategic development of talking points, media materials, and project-specific communications for the Chief including media advisories, press releases, fact sheets, and op-ed, etc.
Prepare presentations for the Chief to make to Council, the City Manager, CMPD Police Foundation, etc.
Administers, coordinates, and oversees communications and related projects, promotions, community outreach and the dissemination of CMPD public information.
Manages staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
Respond to critical incidents and assists the Chief of Police or designee in preparing talking points and media interviews.
Professionally represent the Department to external constituencies as well as managing and coordinating internal communications between the Office of the Chief and departmental divisions and units.
Manages external events where CMPD is asked to participate and/or creates strategic opportunities for exposure in the community.
Develop, monitor, and report on departmental performance objectives.
Serve as a point of contact with internal project teams and key partners on a variety of campaigns and initiatives.
Participate actively in staff discussions and strategic planning meetings.
Serve as liaison between the public information office and other internal divisions to collaborate, exchange information, and advance the department’s mission.
Performs other duties as assigned