PTV Direct Response Process Coordinator

FIRST BAPTIST CHURCH OF DALLAS TEXAS • Dallas, TX

10d • Onsite

About The Position

The PTV Direct Response Coordinator will work with the Manager to handle the immediate response from a direct marketing campaign. It involves tracking, managing, and fulfilling customer actions, such as purchases, sign-ups, and website visits, in real time.

Requirements

• Fully committed to the Mission and Core Values of First Baptist Dallas
• Fully committed to the Senior Pastor, Executive Pastor, and overall church ministry
• Fully committed to biblical Christian principles and teachings professionally and personally
• Fully committed to demonstrating characteristics that reflect a person of faith and a lifestyle of biblical integrity
• Embody the Green Team Characteristics and work according to Operating Principles
• Professional communication skills, both written and verbal
• Ability to analyze data to recognize errors and determine the cause
• Ability to multitask and prioritize work effectively and efficiently
• Must have the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Must be able to sit for long periods of time
• Requires viewing a computer screen for extended periods of time.

Nice To Haves

• Prior experience working in a database preferred
• Experience in accounting or bookkeeping is a plus
• Basic proficiency in MS Excel

Responsibilities

• Assist with sorting and counting incoming mail in preparation for shipment to the caging facility.
• Prepare and distribute the Daily PTV Mail Statistics Report, including donor-advised fund (DAF), IRA, high-dollar donations, and Moore batch totals.
• Process and mail monthly IRA and non-IRA donor acknowledgment letters.
• Process credit donations received through CRM (Aegis) and enter transactions into the CRM database.
• Perform quality control review of daily web donation and mailed-in check batches that are imported into Rapid Entry, including: Establishing new donor partner records. Reviewing and validating donor resources, contact information, and mailing addresses. Verifying caging facility’s batch information for accuracy. Entering and validating DAF and IRA soft credits in Rapid Entry. Reviewing imported donation data to ensure accuracy and compliance with established procedures.
• Assist in maintaining accurate donor records and ensuring the integrity of donation processing and acknowledgment procedures.
• Maintain an interactive and cross-functional working relationship with the PTV Manager of Direct Response Processing, PTV Customer Service, and Finance & Accounting.
• Perform other duties and responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed