Supply Chain & Engineering- Engineering Systems PTC Windchill SLM Manager

Accenture•St. Louis, MO

4d•$80,400 - $293,800

About The Position

Accenture is seeking an experienced Solution Architect with expertise in PTC Service Lifecycle Management (SLM) and Arbortext. The role serves as the technical authority for service information systems, connecting engineering, service operations, and technical publications teams. It involves designing and implementing end-to-end solutions for creating, managing, delivering, and consuming service content throughout the product lifecycle. The position also involves advising customers and stakeholders, leading integrations with enterprise systems, guiding content delivery strategies, mentoring colleagues and customer administrators, and contributing to solution proposals and pre-sales activities. Travel may vary up to 75%.

Requirements

At least 5 years of experience in technical solutions architecture, including at least 2 years of hands-on experience with PTC Service Lifecycle Management and/or Arbortext.
At least 1 year of experience designing and deploying Windchill SIM environments, including service structure management, applicability, and effectivity.
At least 1 year of experience with Arbortext Editor, Arbortext Publishing Engine (APE), and Arbortext Content Manager (ACM) or Windchill as a content repository.
Bachelor's degree or equivalent, with a minimum of 12 years of work experience; candidates with an associate degree must have at least 6 years of work experience.
Travel is required and may vary up to 75%.

Nice To Haves

Strong working knowledge of XML/SGML authoring, DTD/schema development, and stylesheet customization (XSL-FO, FOSI).
Familiarity with technical documentation standards such as S1000D, ATA, and DITA, and their implementation within Arbortext environments.
Experience integrating PTC tools with PLM platforms, ERP systems, or content delivery platforms through REST/SOAP APIs.
Excellent communication skills and ability to explain complex technical architectures clearly to non-technical stakeholders.
PTC certification in Windchill, Service Lifecycle Management, or Arbortext.
Experience with Servigistics or PTC Service Parts Management for parts catalog and inventory optimization.
Knowledge of Creo Illustrate or IsoDraw for technical illustration and 3D-to-2D figure workflows.
Exposure to digital twin concepts and their relationship to service information delivery.
Experience in aerospace, defense, industrial equipment, automotive, or medical device industries where regulatory compliance shapes documentation requirements.
Familiarity with Agile/SAFe delivery methodologies.

Responsibilities

Architect and lead implementations of PTC Service Lifecycle Management solutions, including Windchill Service Information Manager (SIM), Service Parts Management, and associated modules.
Design structured authoring environments using PTC Arbortext Editor and Arbortext Publishing Engine for technical documentation, including maintenance manuals, illustrated parts catalogs, service bulletins, and interactive electronic technical publications.
Define SGML/XML schemas, DTDs, and stylesheets (FOSI/XSL-FO) for structured content authoring aligned with applicable standards such as S1000D, ASD STE100, or ATA iSpec 2200.
Gather requirements with customers and internal stakeholders, document current-state processes, and design future-state architectures to optimize service content workflows.
Lead and guide integrations between PTC SLM/Arbortext and adjacent enterprise systems, including ERP, PLM, CRM, and PDM/Windchill.
Provide technical direction for content delivery strategies, including IETP delivery, web-based portals, and mobile platforms.
Mentor and coach junior consultants, developers, and customer administrators on PTC SLM and Arbortext best practices.
Develop and present solution proposals, architecture diagrams, effort estimates, and technical roadmaps to technical and executive audiences.
Support pre-sales activities, including demonstrations, proof-of-concept builds, and RFP/RFI responses.