Supply Chain & Engineering- Engineering Systems PTC Windchill SLM Manager

Accenture•Chicago, IL

About The Position

Accenture is seeking an experienced Solution Architect with deep expertise in PTC Service Lifecycle Management (SLM) and Arbortext. The role serves as the primary technical authority for service information systems, connecting engineering, service operations, and technical publications teams. It designs and implements end-to-end solutions for creating, managing, delivering, and consuming service content across the product lifecycle. The position architects PTC SLM solutions, including Windchill Service Information Manager, Service Parts Management, and related modules; designs structured authoring environments with Arbortext; and defines content schemas and publishing stylesheets. It also involves advising customers and internal stakeholders, guiding integrations with enterprise systems, leading content delivery strategies, mentoring colleagues and customer administrators, and supporting proposals and pre-sales activities. Travel may vary up to 75%. Accenture describes itself as a global professional services company. The posting lists annual salary ranges that vary by location, from $80,400 to $216,200 in Maine up to $100,500 to $293,800 in certain locations. Accenture offers medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Applicants for US employment must have work authorization that does not now or in the future require visa sponsorship.

Requirements

At least 5 years of experience in technical solutions architecture, including at least 2 years of hands-on experience with PTC Service Lifecycle Management and/or Arbortext.
At least 1 year of experience designing and deploying Windchill SIM environments, including service structure management, applicability, and effectivity.
At least 1 year of experience with Arbortext Editor, Arbortext Publishing Engine (APE), and Arbortext Content Manager (ACM) or Windchill as a content repository.
Bachelor's degree or equivalent, with a minimum of 12 years of work experience; alternatively, an associate degree with a minimum of 6 years of work experience.
Work authorization for US employment that does not now or in the future require visa sponsorship.

Nice To Haves

Strong working knowledge of XML/SGML authoring, DTD/schema development, and stylesheet customization (XSL-FO, FOSI).
Familiarity with technical documentation standards such as S1000D, ATA, and DITA, and their implementation within Arbortext environments.
Experience integrating PTC tools with PLM platforms, ERP systems, or content delivery platforms through REST/SOAP APIs.
Excellent communication skills and ability to explain complex technical architectures to non-technical stakeholders.
PTC certification in Windchill, Service Lifecycle Management, or Arbortext.
Experience with Servigistics or PTC Service Parts Management for parts catalogs and inventory optimization.
Knowledge of Creo Illustrate or IsoDraw for technical illustration and 3D-to-2D figure workflows.
Exposure to digital twin concepts and their relationship to service information delivery.
Experience in aerospace, defense, industrial equipment, automotive, or medical device industries where regulatory compliance shapes documentation requirements.
Familiarity with Agile/SAFe delivery methodologies.

Responsibilities

Architect and lead implementations of PTC Service Lifecycle Management solutions, including Windchill Service Information Manager (SIM), Service Parts Management, and associated modules.
Design structured authoring environments using PTC Arbortext Editor and Arbortext Publishing Engine for technical documentation such as maintenance manuals, illustrated parts catalogs, service bulletins, and interactive electronic technical publications.
Define SGML/XML schemas, DTDs, and stylesheets (FOSI/XSL-FO) to support structured authoring aligned with standards such as S1000D, ASD STE100, or ATA iSpec 2200, as applicable.
Gather requirements with customers and internal stakeholders, document current processes, and design future-state architectures that optimize service content workflows.
Lead and guide integration efforts between PTC SLM/Arbortext and enterprise systems, including ERP, PLM, CRM, and PDM/Windchill.
Provide technical direction for content delivery strategies, including IETP delivery, web-based portals, and mobile platforms.
Mentor and coach junior consultants, developers, and customer administrators on PTC SLM and Arbortext best practices.
Develop and present solution proposals, architecture diagrams, effort estimates, and technical roadmaps to technical and executive audiences.
Support pre-sales activities, including demonstrations, proof-of-concept builds, and RFP/RFI responses.
Travel for the role, which may vary up to 75%.