PT Member & Guest Services Assistant

Centers•Baltimore, MD

1d•$15 - $16•Onsite

About The Position

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Requirements

High school diploma or equivalent
Demonstrated customer service, sales-support, communication, and problem-solving skills
Basic computer proficiency and ability to learn membership management and point-of-sale systems
Ability to process transactions and maintain records accurately
Ability to handle confidential information and follow payment and privacy procedures

Nice To Haves

Experience in membership services, recreation, fitness, hospitality, retail, sales support, or account service
Experience with membership management, customer relationship, access-control, or point-of-sale software
Current CPR/AED and First Aid certifications

Responsibilities

Supports membership enrollment, account maintenance, retention, and customer service.
Explains membership options and policies, processes transactions and account updates, assists with member concerns, and maintains accurate and confidential records while promoting a positive member experience.
Explains approved membership options, eligibility requirements, fees, benefits, and facility services to prospective and current members.
Processes membership applications, renewals, changes, freezes, cancellations, payments, and related documentation within assigned authority.
Reviews account information for completeness and accuracy and resolves routine discrepancies using established procedures.
Assists members with account access, billing, eligibility, and service questions and escalates exceptions or disputes appropriately.
Supports membership tours, outreach, promotional initiatives, retention activities, and scheduled events.
Operates membership management, access-control, point-of-sale, telephone, and communication systems after training.
Maintains accurate and confidential membership, payment, communication, and follow-up records.
Follows cash-handling, payment-card, privacy, record-retention, and information-security procedures.
Provides backup support for welcome-desk access and customer-service functions as assigned.
Prepares routine membership lists, logs, or reports using approved systems and established instructions.
Communicates unresolved account issues, system concerns, and member feedback to the supervisor.
Attends required training, staff meetings, and emergency drills.
Performs other related duties as assigned.