PT Guest Services Representative
About The Position
CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).
Requirements
- High School Diploma or equivalent
- Minimum 1 year customer service related work experience
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Ability to interact effectively and calmly with angry or emotional guests, clients and employees
- Ability and willingness to enforce policies
- Ability to work in a fast-paced environment during large and/or high profile events
- Ability to maintain good business relations with all employees, guests, clients and service providers
- Ability to uphold a neat, clean and professional demeanor and appearance
- Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.
- Ability to move around the facility and stand or remain posted in a stationary position for extended periods of time
- Ability to occasionally push guests in a wheelchair which requires ability to grasp, push, pull and maneuver up to 300 lbs. on wheels
Nice To Haves
- Previous work experience in a sports, entertainment, or convention facility environment preferred
Responsibilities
- Deliver exceptional service while greeting, checking tickets, providing information, answering questions, and giving directions and escorts (as needed) to guests
- Assist and accommodate guests with special needs as needed.
- Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world class service mindset
- Assist management with retrieving lost and found property as needed
- Enforce all policies and procedures of the venue and attend company trainings including but not limited to: medical aids, emergency procedures, safety, and customer service training throughout the year
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency
- Attend all staff meetings and trainings and communicate as needed through emails, group messaging, and telephone
- Follow and adhere to all procedures and guidelines
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
