Guest Services Representative

St. Jude Children's Research Hospital•Memphis, TN

11h•Onsite

About The Position

Provide pleasant, professional, and efficient front-desk support by performing a variety of duties, including answering telephones, warmly greeting and assisting guests, and checking families in and out of Tri Delta Place. Provide helpful recommendations, directions, and information to enhance each guest’s overall experience. Serve as the first point of contact by welcoming guests with a friendly and professional demeanor. Assist Security with maintaining a safe and secure environment by accurately signing visitors, volunteers, and vendors in and out of Tri Delta Place and monitoring access to the facility.

Requirements

High school diploma or equivalent.
Ability to understand and adapt to changing priorities.
Skills in structured problem-solving and openness to learning new approaches to execution.
Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance.
Is open to any type of change or new idea presented.
Shows eagerness to learn from different avenues.
Addresses needs/problems logically, using defined approaches.
Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
Has clear, concise communication in both verbal and written communication.
Listens to requests, confirms understanding of routine needs, and provides accurate answers.
Shares information within the team as directed.
Skills in planning, prioritizing, and organizing work well.
Ability to deliver under tight timelines with focus on quality and efficiency.
Manages own time well to plan work and meet daily task needs.
Executes routine tasks under guidance and/or supervision.
Shows attention to detail, produces quality work on time.
Skills in understanding, prioritizing, and addressing needs of patients, families, and institutional teams with a focus on efficient, responsive, and high-quality outcomes.
Ability to engage effectively, solve problems, and remain calm under pressure to improve the overall patient experience.
Seeks to understand patient and family needs and requirements of institutional teams by asking clarifying questions.
Addresses routine patient/stakeholder requests effectively and seeks guidance, as needed, to quickly resolve more complex issues.
Knowledge of guest services concepts and institutional processes (e.g., housing, financial assistance, transportation).
Ability to anticipate, prioritize, and address competing guest and stakeholder needs in a timely and efficient manner.
Exhibits basic grasp of guest services concepts, processes, and guidelines related to own area.
Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision.
Ability to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface.

Nice To Haves

One year of applicable experience in a service-oriented, customer-focused environment.
Bilingual is preferred but not required.

Responsibilities

Provide excellent customer service and support to all guests within assigned area.
Maintain overall quality and cleanliness of assigned area.
Provide assistance and support within assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
Monitor supplies and inventory within the area as assigned, and take necessary action.
Document and share reports for own area as required.
Perform other related duties as assigned or directed to meet the goals and objectives of the department.
Maintain regular and predictable attendance.