Guest Services Team Member

Memphis Zoo•Memphis, TN

3h•Onsite

About The Position

The Guest Services Team Member works across various stations, including parking, reception, and building monitoring, while providing excellent customer service and positive experience to all guests. This role involves sharing your knowledge of zoo experiences, collaborating with team members, and adapting quickly to meet the needs of the department. Flexibility, strong customer service skills, and knowledge of safety and first aid procedures are key to success in this position.

Requirements

High school diploma or equivalent.
1 year of relevant experience, or any equivalent combination of education and experience that demonstrates the ability to do the job.
18 years or older.
Clear background check.
Clear drug screening.

Nice To Haves

Previous work experience in entertainment, sports or hospitality organization and involvement in a guest-facing capacity.

Responsibilities

Provide friendly and helpful service to guests, including greeting, answering questions, and providing directions as needed.
Sharing accurate and up-to-date information about available Zoo experiences, attractions, and amenities.
Monitoring multiple stations including parking, reception, and buildings.
Controlling/monitoring entry to Zoo parking lots, including handling card or cash transactions as necessary.
Guiding vehicles to designated parking spaces and managing traffic flow to prevent congestion.
Patrol the Zoo parking areas and Zoo grounds and enforce Zoo policies and procedures to ensure the safety of the animals, guests, and employees.
Address guest concerns and complaints, using appropriate strategies to resolve issues and ensure guest satisfaction.
Provide first-aid and coordinate emergency response when necessary.
Communicate incident details to management effectively, including submitting accurate and detailed incident reports in a timely manner.
Thorough understanding of all emergency plans, safety and operating procedures/standards-especially with regard to handling guests and maintaining service if an emergency or other issue arises.