PT Keyholder, Tempe , AZ

Kontoor Retail•Tempe, AZ

About The Position

The Part Time Sales Lead is an entry-level leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experiences, and carrying out day-to-day store operations. The Sales Lead supports the Store Manager by following customer engagement strategies and maintaining merchandising standards that contribute to a positive customer experience. The role includes providing customer service and product guidance, supporting sales and loyalty enrollment goals, maintaining store presentation and safety, processing transactions, and assisting with operational tasks. The Sales Lead may act as Manager on Duty when other leadership team members are absent, assign tasks as directed, communicate employee concerns to the Store Manager, and help onboard and train new team members.

Requirements

Must be at least 18 years old.
Arrive on time for scheduled shifts and work a flexible schedule to meet business needs.
Be available for a minimum of 30 hours per week, including one weekend day and rotating holidays; additional availability is a plus.
Communicate clearly and respectfully with customers and team members.
Operate office equipment and technology, including cash registers, computers, phones, and scanners.
Stand and move throughout the store during scheduled shifts; walk and move to assist customers, retrieve merchandise, and recover the store.
Maneuver or lift 25 pounds regularly and up to 50 pounds occasionally.
Push or pull full racks of merchandise for restocking.
Reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Perform occasional manual labor to assemble displays or rearrange the store layout.
Read labels accurately and perform tasks requiring attention to detail.
Use fine manipulation and grasping to sort and organize clothing, including placing items on hangers, folding, and organizing by color or size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Uphold retail and customer-service standards to provide an in-store experience aligned with company standards.
Initiate conversations with customers, learn their interests, and recommend products suited to their needs and preferences.
Assist customers in fitting rooms and provide information and advice about product performance, features, and specifications.
Promote the rewards program and achieve weekly loyalty sign-up goals.
Learn about new products and trends to better engage customers.
Achieve personal sales targets and contribute to overall store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with daily store operations, including opening and closing, freight processing, transaction processing, cash handling, and maintaining point-of-sale integrity.
Follow company and store policies, procedures, and operational guidelines, and communicate concerns to store leadership.
Assign tasks to team members as directed to support operational needs.
Respond quickly to customer or employee injuries and report them immediately to the Manager on Duty.
Participate in Loss Prevention Audits and comply with loss prevention policies to help minimize store shrink.
Act as Manager on Duty when other members of the leadership team are absent.
Communicate employee concerns directly to the Store Manager.
Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.