Account Representative | Tempe, AZ

TTI • Tempe, AZ

4d

About The Position

The Account Representative sells TTI products and services by telephone, internet, email, and fax, working with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured against sales objectives, customer requirements, ethical standards, quality objectives, and regular management reviews.

The representative builds customer relationships and tailors sales approaches to customer needs, provides competitive price and delivery quotes, and processes customer orders in the sales database. The role requires accurate, timely order review to support delivery schedules and minimize errors. The representative develops product knowledge using company and manufacturer resources, follows TTI’s Total Quality policies and procedures, identifies prospective customers through lead lists and cold calls, and prepares territory forecasts and activity reports. The role also includes joining Field Sales Representatives on customer calls and, when designated as a quality representative, researching and resolving discrepant issues and providing dispositions for nonconforming product. Other related duties may be assigned.

This position is in Tempe, Arizona. Candidates must be local or willing to relocate at their own expense; relocation assistance and visa sponsorship are not available. Candidates must be authorized to work in the United States and qualify as a U.S. Person under ITAR. The position may be modified to reasonably accommodate individuals with disabilities.

Requirements

• High school diploma or GED required.
• Bachelor’s degree with one to three years of sales experience, or an equivalent combination of education, sales, and/or customer support experience that provides the required knowledge, skills, and abilities.
• Exceptional knowledge of company products and services.
• Persuasiveness, tenacity, and strong selling skills.
• Excellent verbal and written communication skills, including presentation skills.
• Strong analytical, problem-solving, and negotiation skills.
• Ability to organize, prioritize, and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions, and percentages.
• Ability to write reports and correspondence proficiently and professionally.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations.
• Ability to work with minimum supervision and make responsible decisions.
• Working knowledge of company policies, procedures, and computer systems.
• Ability to type 40 words per minute.
• Basic knowledge of Microsoft Office applications, including Excel and Word.
• Must be authorized to work in the United States and meet the ITAR definition of a U.S. Person: U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee.
• Must be local to the position or willing to relocate at own expense; relocation assistance is not offered.
• Visa sponsorship is not available.

Responsibilities

• Sell TTI products and services, including product lines, AIM programs, quality, and value-added services, by building customer relationships and tailoring the sales approach to customer needs.
• Provide price and delivery quotes within customer timelines by coordinating with branch or corporate product managers and manufacturers to obtain competitive pricing.
• Process customer orders in the sales database for quote processing and delivery schedules, reviewing entries for accuracy and timeliness.
• Expand product knowledge using product literature and support from factory representatives, product managers, sales managers, and other sales representatives.
• Follow defined TTI Total Quality policies and procedures to maintain an efficient sales cycle, reduce errors, and uphold quality expectations.
• Develop the customer account base by compiling prospective customer leads and making cold calls.
• Prepare territory forecasts and activity reports, and provide management with information about sales, marketing techniques, new products, and market strategy.
• Attend sales calls with Field Sales Representatives to develop customer relationships and trust.
• When designated as a quality representative, research and resolve discrepant issues and provide disposition for nonconforming product to appropriate parties.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k)/Roth plan with matching.
• Healthcare Savings Accounts.
• Educational assistance through tuition reimbursement.
• Ongoing training and opportunities to participate in professional and personal development programs.
• Philanthropic opportunities to give back to communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED