PT Engagement Coordinator
The TJX Companies, Inc.•Olympia, WA
•$18 - $19•Onsite
About The Position
The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role supports high-performing teams by training and mentoring Associates on frontline execution and register transactions, while upholding company policies and procedures. The coordinator helps foster a welcoming, valued, and engaged culture, pursues team and individual results, and is available to work in multiple store areas as needed.
Requirements
- High school graduate or equivalent degree preferred.
- Available to work a flexible schedule, including evenings and weekends.
- Able to work as a team member.
- Excellent interpersonal skills.
- Exceptional customer service skills.
- Able to lift heavy merchandise with or without reasonable accommodations.
- Able to train and provide direction to others.
- Able to run a register and handle money.
- Able to handle confidential information with discretion.
Nice To Haves
- Experience as a coordinator or previous retail or supervisory experience preferred.
Responsibilities
- Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
- Address customer concerns and issues promptly.
- Update Associates on customer experience feedback, goals, and company initiatives.
- Train and mentor Associates on policies and procedures; recognize and provide constructive feedback on cashier performance.
- Maintain and monitor cash controls, including the change fund.
- Adhere to labor laws and meal and break period policies.
- Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
- Audit and approve paperwork.
- Maintain cleanliness, recovery, and organizational standards throughout the frontline.
- Monitor frontline equipment and communicate issues to management.
- Execute and adhere to company directives.
- Maintain merchandising standards within the queue line.
- Follow operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
- Ensure proper and timely handling of damages and Mark out of Stock.
- Promote a safe environment and report safety hazards in the store.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
