PT Cashier

Cape Fear Community College • Wilmington - Downtown Campus, NC

6d • Onsite

About The Position

To perform clerical customer service duties in support of college registration activities involving serving as a cashier, handling student complaints, providing information, and maintaining related financial records. This role receives general supervision and exercises no supervision. The position involves performing general cashiering duties for the college, receiving student tuition and fees, issuing parking decals, issuing receipts, and processing refunds as required. It also includes maintaining necessary records and files of transactions, recording all monies received on a computer terminal, and balancing the cash drawer daily. Additionally, the role provides assistance to students and the public with inquiries and complaints, answers student complaints regarding registration fees, delinquencies, and refunds, identifies customer service problems, conducts research, and communicates results to students. The cashier will also answer incoming telephone calls, provide general information on college registration policies and procedures, and refer calls to appropriate personnel. Maintaining a petty cash fund, balancing it regularly, and maintaining parking ticket information are also key responsibilities. Assisting with ID production and performing other duties as assigned are also part of the role. Other important functions include performing general clerical duties such as typing and proofreading documents, and assisting with shredding and disposing of outdated financial documents.

Requirements

• High School Diploma or equivalent
• One year of cash handling and customer service required
• Basic customer relations techniques
• Basic computer knowledge
• Principles and procedures of record keeping
• Research and answer department questions regarding status of accounts, the proper coding of transactions and related matters.
• Procedures and practices involved with handling money, issuing receipts and balancing a cash drawer
• Ability to learn the operations, services and activities of a customer service program.
• Respond tactfully and courteously with the public in answering student inquiries and referring complaints.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Work independently in absence of supervision
• Maintain a variety of records and files
• Maintain effective audio-visual discrimination and perception needed for: Making observations, Reading and writing, Communicating with others, Operating assigned equipment, Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: Standing or sitting for extended periods of time, Bending, stooping, climbing or lifting up to 50 pounds, Operating assigned equipment, Handling varied tasks simultaneously
• Maintain mental capacity, which allow the capability of: Making sound decisions, Responding to questions, Demonstrating intellectual capabilities

Nice To Haves

• Associates Degree in Accounting or Business preferred

Responsibilities

• Perform general cashiering duties for the college; receive student tuition and fees; issue parking decals; issue receipts; issue refunds as required.
• Maintain necessary records and files of transactions.
• Record all monies received on a computer terminal.
• Maintain cash drawer on a daily basis and balance the cash drawer at the end of each day by tender.
• Provide assistance to students and the general public with inquiries and complaints.
• Answer student complaints regarding registration fees, delinquencies, and refunds.
• Identify customer service problems and conduct research.
• Communicate results to students as appropriate.
• Answer incoming telephone calls providing general information on college registration policies and procedures as required.
• Refer calls to appropriate department personnel if needed.
• Maintain petty cash fund; balance petty cash on a regular basis.
• Maintain parking ticket information.
• Assist with ID production.
• Perform a variety of general clerical duties including typing and proofreading a variety of documents.
• Assist with shredding and disposing of outdated financial documents.

Benefits

• Unofficial transcripts and/or training certifications must be submitted in addition to the application.
• Official transcripts for all degrees obtained must be submitted prior to the first day of work or hire date.
• If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process.
• Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities.
• The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED