Pt. Access Rep. - Per diem - ER
About The Position
This is a per diem position in the ER Registration working 12-hour shifts, which could be any day of the week. The role involves registering patients by obtaining necessary and accurate financial and demographic information. The Pt. Access Rep. will receive, investigate, and respond to various inquiries, determine the financial status of patients or guarantors, and complete all financial/insurance related functions and signatures. This includes communicating with third-party payors to obtain insurance benefits and authorizations, and collecting money due from patients at admission or prior to discharge in the ER setting. The position also requires completing all necessary reports and communicating with departments such as Case Management, Patient Financial Services, and the Self/Pay/Medicaid eligibility Team. Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital and a member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Holy Cross Health is committed to providing compassionate and holistic person-centered care, offering progressive inpatient, outpatient, community outreach services, and clinical research trials.
Requirements
- High school diploma or GED required
- Must possess excellent customer service, communication and organizational skills and the ability to multi-task
Nice To Haves
- Certified Patient Account Technician CPAT preferred
- Associate's degree preferred or process of obtaining one
Responsibilities
- Register patients by obtaining necessary and accurate financial and demographic information.
- Receive, investigate and respond to various inquiries and questions in a pleasant and helpful manner.
- Determine the financial status of the patient and or guarantor and complete all financial/insurance related functions and signatures.
- Communicate with third party payors, obtain insurance benefits and obtain insurance authorizations.
- Collect money due from patient at admission, or in ER setting, prior to discharge.
- Complete all necessary reports.
- Communicate with Case Management, Patient Financial Services and Self/Pay/Medicaid eligibility Team and all other departments when appropriate.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
