Patient Access Services, Specialist - EMT (East Hampton ER, Per Diem)

Stony Brook University•East Hampton, NY

23h•Onsite

About The Position

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities, being one of the most important and concentrated areas in healthcare. The department is responsible for the delivery of critical components of the revenue cycle, ensuring hospital compliance with regulatory agencies, maintaining patient safety through correct patient identification practices, and providing extraordinary customer service in often difficult situations. The Patient Access Services Emergency Department (ED) Registration Specialist will utilize EMT knowledge and training to conduct screenings during quick registration and communicate patient acuity with clinical staff for all emergency visits. This role involves completing registrations according to departmental policy and procedure, staying updated on current insurance regulations, and handling administrative support functions for all departments under the division of Patient Access Services. The specialist will collaborate with nursing staff, non-clinical staff, and other professional staff to facilitate an efficient process flow and ensure adherence to regulatory and contractual mandates.

Requirements

An Associate's Degree.
Or in lieu of a degree, High School Diploma/GED and 2 years combined experience in Revenue Cycle or Medical Office, or Business office.
Current NYS DOH EMT certification and must meet the criteria for NYS DOH Functional Description for qualifications, competencies, and tasks (EMT, BLS, DLD).
Strong communication, interpersonal, and multitasking skills.
Computer literacy and customer service skills.
Must be able to multitask in high-stress fast-paced environment.
Willingness to work at hospital off-site facilities.

Nice To Haves

Knowledge of health insurance to help assist patients in understanding medical insurance benefits.
CPT, ICD-10, and medical terminology experience.
Possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint.
Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors.
Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.

Responsibilities

Performs registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
Conducts patient interviews as part of the registration procedure, where they gather and confirm patient demographic details, insurance data, and financial obligations.
Conducts initial visual assessments of patients as they come through the front door.
Communicates observation promptly to the medical staff for further evaluation.
Documents all necessary health information for treatments and procedures.
Explains the content of all required forms and obtains signatures as appropriate.
Reviews, assesses and evaluates patient registrations to ensure the accuracy of demographic and financial information.
Collects co-payment, deductible, and co-insurance amounts according to the patient's health insurance plan and contractual agreement.
Refers self-pay patient to financial aid/self-pay representative.
Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
Maintains current knowledge base regarding insurance information and managed care guidelines; maintains knowledge base of designated networks based upon managed care contracts.
Demonstrates ability to utilize data retrieval insurance eligibility systems.
Manages RQA reports by resolving errors and producing corrected accounts.
Collaborates with other departments to ensure the needs of the patient and department are met.
Abides by documentation guidelines consistently.
Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
Practices confidentiality and privacy protocols in accordance to hospital policies and HIPPA requirements.
Complies with departmental dress code and maintains a neat appearance.
Performs other department-specific duties as deemed appropriate by Patient Access leadership.