Psychotherapy CBT Program Director

Hightop Health•Roswell, GA

About The Position

The Psychotherapy Program Director provides strategic and operational leadership for psychotherapy services across Hightop Health, including traditional psychotherapy and other psychotherapy-related service offerings as applicable. This role is responsible for program performance, clinical and administrative oversight of psychotherapy staff and trainees, and day-to-day coordination of systems and workflows that support high-quality, patient-centered care. The Psychotherapy Program Director supervises psychotherapists and interns, supports recruitment and onboarding, leads consultation and training activities, and serves as a key liaison between psychotherapy providers and organizational leadership. The role also supports program growth through relationship-building with community and academic partners, service promotion, and data-driven performance improvement. All responsibilities are carried out in alignment with Hightop Health policies and procedures; applicable laws and regulations; payer requirements; and accreditation standards (including those of the Joint Commission, as applicable), with particular attention to documentation standards, patient safety, supervision requirements, competencies, and continuous quality improvement.

Requirements

Master’s degree (or higher) in counseling, psychotherapy, social work, marriage and family therapy, psychology, or a related behavioral health field required.
Active, unrestricted clinical license in good standing required (e.g., LCSW, LPC, LMFT, Psychologist or equivalent), as applicable to the discipline.
Completion of all required Hightop Health compliance, privacy (HIPAA), safety, and role-specific training within designated timeframes.
Meets requirements to provide clinical supervision per applicable licensure board rules and Hightop Health policy, where applicable.
3+ years of experience providing clinical supervision and/or leading psychotherapy teams, including experience supporting documentation quality and clinical standards.
Experience operating in a fast-paced clinical environment with strong organizational and prioritization skills.
Strong written and verbal communication skills; able to communicate effectively with clinicians, patients, leadership, and external partners.
Familiarity with common healthcare technology platforms (e.g., EHR systems, scheduling tools, secure messaging platforms, collaboration tools).
Demonstrated ability to analyze program performance and develop practical, actionable improvements.

Nice To Haves

Demonstrated experience recruiting, onboarding, training, and supporting clinicians and/or trainees (interns) preferred.

Responsibilities

Provide program leadership for psychotherapy services across Hightop Health, ensuring consistent standards of care, operational effectiveness, and an excellent patient experience.
Supervise psychotherapy clinicians and trainees through a combination of clinical oversight, administrative leadership, coaching, and performance management.
Partner with operational and clinical leadership to align psychotherapy services with organizational priorities, quality expectations, and growth plans.
Support a culture of professionalism, ethical practice, continuous learning, and patient safety within the psychotherapy program.
Provide clinical supervision consistent with licensure rules, scope-of-practice requirements, and Hightop Health supervision policies, including oversight of documentation quality and clinical decision-making.
Ensure psychotherapy providers deliver evidence-informed, patient-centered care and adhere to clinical policies, safety protocols, and professional standards.
Develop and maintain structured supervision processes (e.g., supervision schedules, documentation templates, competency tracking) that support quality, consistency, and accreditation readiness.
Identify training needs and facilitate skill development through coaching, observation, feedback, and remediation planning when appropriate.
Organize and lead regular consultation groups and case discussions to support clinical quality, collaboration, and professional development.
Coordinate workflows that support timely patient access, appropriate level-of-care routing, and efficient scheduling practices in collaboration with operations and patient access teams.
Partner with operational leaders to design, implement, and continuously improve administrative processes and tools that support high-quality care and therapist retention.
Serve as an escalation point for operational issues affecting psychotherapy services; implement solutions and escalate risks appropriately.
Support integration of psychotherapy services into broader practice operations, including communication pathways, documentation standards, and care coordination processes.
Recruit, onboard, and train psychotherapists and interns in collaboration with operational leadership and Human Resources.
Develop and maintain relationships with academic institutions, training programs, and community organizations to support a strong pipeline of high-quality interns and clinicians.
Establish and maintain structured onboarding processes for psychotherapy staff and trainees, including orientation to policies, documentation standards, safety procedures, and required trainings.
Support ongoing staff engagement and retention through mentorship, recognition, and responsive leadership practices.
Promote psychotherapy services internally and externally to support access, appropriate referrals, and program growth.
Serve as a key relationship-builder with community partners and referral sources; support education about psychotherapy services and appropriate utilization.
Provide input into service design, program offerings, and growth initiatives based on patient needs, market trends, and operational performance.
Serve as a point of contact for patients requiring additional administrative support related to psychotherapy services; coordinate timely resolution with compassion and clarity.
Support service recovery workflows, ensuring concerns are addressed promptly, documented appropriately, and trended for improvement opportunities.
Promote an environment where patients feel respected, supported, and informed throughout their care experience.
Track, analyze, and report key psychotherapy program metrics on a weekly, monthly, and quarterly basis (e.g., access, utilization, clinician capacity, retention, documentation quality indicators as applicable).
Identify trends and risks; develop actionable improvement plans and monitor outcomes in partnership with leadership.
Support continuous improvement initiatives aligned with organizational quality priorities, patient experience goals, and accreditation readiness requirements.
Ensure psychotherapy program practices align with applicable laws and regulations, ethical standards, payer requirements, and Hightop Health policies.
Promote high-quality documentation practices (e.g., timely completion, required elements, appropriate use of templates and measures as applicable).
Support survey readiness and accreditation efforts by maintaining supervision records, training documentation, competency tracking, and program policies/procedures consistent with Joint Commission expectations.
Escalate concerns related to patient safety, clinician conduct, documentation, or quality of care through appropriate channels and participate in corrective action planning as needed.
Provide direct clinical service as needed to support patient access, program stability, and clinical leadership, within the scope of licensure and organizational expectations.
Maintain appropriate scheduling and productivity expectations for clinical hours as established by leadership and program needs.