Coordinator Psychology Office

OSF HealthCare • Alton, IL

7d • Onsite

About The Position

The Psychology Office Coordinator supports the effective day-to-day operations of the Psychological Services department by organizing, prioritizing, and coordinating front office and administrative functions. Serving as a key member of the Patient Care Team, this role provides a positive and professional experience for patients, families, providers, and community partners. The Coordinator manages referral, registration, scheduling, and financial workflows; maintains accurate patient records; and ensures operational, regulatory, and revenue cycle processes are completed accurately and efficiently. This role also provides administrative support to departmental leadership, assists with staff training and community outreach efforts, and collaborates across departments and external stakeholders to support access, quality, and service excellence.

Requirements

• High School Diploma/ GED
• Interpersonal skills necessary to greet and provide information to visitors, answer department telephones, and communicate effectively with other members of the Patient Care Team.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.

Nice To Haves

• Prior patient registration, scheduling and insurance knowledge is highly desirable.
• Experience with EPIC System.
• Previous experience in a medical office or hospital setting.

Responsibilities

• Organizing, prioritizing, and coordinating front office and administrative functions.
• Managing referral, registration, scheduling, and financial workflows.
• Maintaining accurate patient records.
• Ensuring operational, regulatory, and revenue cycle processes are completed accurately and efficiently.
• Providing administrative support to departmental leadership.
• Assisting with staff training and community outreach efforts.
• Collaborating across departments and external stakeholders to support access, quality, and service excellence.

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED