Psychiatric Unit Support Coordinator (Adult General Psych), Day Shift, Behavioral Health

Adventist HealthCare • Rockville, MD

13d • Onsite

About The Position

Shady Grove Medical Center seeks to hire an experienced Psychiatric Unit Support Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Psychiatric Unit Support Coordinator, you will communicate (in-person or on the telephone) with both internal and external customers in a manner consistent with AHC Values/Standards of Behavior. You will provide exceptional customer service, acknowledging patient and visitor concerns, maintaining tactfulness and flexibility during stressful situations, and utilize chain of command as appropriate. Demonstrate appropriate de-escalation techniques as per training. Stay knowledgeable and precise in coordination of services. Provide resources needed for department to function efficiently. Seek proactive solutions in problem solving. Participate in improving work flow, patient throughput, and communication between units. Participate in supply chain management and equipment maintenance process. Escort patients off unit to emergency department, cafeteria, gymnasium, courtyard/outside activities, or off campus appointments as needed/ordered. Assist with visitation per policy and as assigned. Round on patients, at minimum, every 15 minutes as assigned on assignment sheet and document according to policy.

Requirements

• High School Diploma or GED
• Basic knowledge of medical terminology required
• Strong communication, organizational, and customer service experience required
• Ability to prioritize effectively required
• Crisis Prevention Institute Certification required
• Active American Heart Association Basic Life Support (BLS) certification required

Nice To Haves

• 1-2 years of experience in a healthcare setting (preferred)

Responsibilities

• Communicates (in-person or on the telephone) with both internal and external customers in a manner consistent with AHC Values/Standards of Behavior.
• Provides exceptional customer service, acknowledging patient and visitor concerns, maintaining tactfulness and flexibility during stressful situations, and utilize chain of command as appropriate.
• Demonstrate appropriate de-escalation techniques as per training.
• Stays knowledgeable and precise in coordination of services.
• Provides resources needed for department to function efficiently.
• Seeks proactive solutions in problem solving.
• Participates in improving work flow, patient throughput, and communication between units.
• Participates in supply chain management and equipment maintenance process.
• Escorts patients off unit to emergency department, cafeteria, gymnasium, courtyard/outside activities, or off campus appointments as needed/ordered.
• Assists with visitation per policy and as assigned.
• Rounds on patients, at minimum, every 15 minutes as assigned on assignment sheet and documents according to policy.

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED