Psychiatric Technician (.9)

Billings Clinic•Billings, MT

6d•Onsite

About The Position

Billings Clinic is hiring a Psychiatric Technician for its adult inpatient psychiatric unit at the Billings Clinic Main Campus. The role provides care and close supervision of patients, documents patient behaviors, delivers crisis intervention as needed, and implements individualized treatment plans in accordance with clinic policies and procedures. The technician works with an interdisciplinary team to help maintain a safe environment for patients and staff. The position provides age-appropriate care to adolescent, adult, and geriatric patients. Duties include assisting with activities of daily living, observing patients and the unit environment, facilitating patient groups, supporting admissions and discharges, contributing to treatment plans and process improvement, and completing clinical documentation and routine clerical work. The role requires sound judgment and emotional stability in stressful situations, including use of approved crisis-prevention and de-escalation techniques.

Requirements

High school diploma or GED.
CPR certification at hire.
Ability to demonstrate appropriate judgment and emotional stability in stressful and non-stressful situations.
Ability to remain calm when de-escalating patients.
Ability to assist patients physically, which may include lifting, bending, or holding.

Nice To Haves

Six months of training or direct experience in mental health or a related human services field, with demonstrated ability and skills to work therapeutically with patients.

Responsibilities

Ensure patient and environmental safety; complete assigned safety observations and report concerns to the charge nurse.
Provide patient care and assist with activities of daily living, including hygiene, toileting, bathing, transferring, and eating.
Perform assigned measurements and checks, which may include height, weight, vital signs, and blood glucose levels.
Document patient behaviors and care accurately and in a timely manner according to Billings Clinic guidelines.
Provide age-appropriate care to adolescents, adults, and geriatric patients.
Use approved crisis-prevention and de-escalation techniques, beginning with the least restrictive intervention and using more restrictive interventions as necessary.
Facilitate and supervise educational or supportive patient groups and encourage participation in milieu activities and treatment plans.
Assist with patient admissions by checking in belongings and gather belongings at discharge.
Maintain a safe and clean environment for patients and staff.
Maintain confidentiality and follow HIPAA policies and procedures.
Perform routine clerical work, including filing, chart maintenance, paperwork coordination, and use of the phone system.
Contribute to individualized treatment plans, understand the therapeutic purpose of groups, assess patient needs and progress, consult with team members, and provide input into team decisions.
Participate in process improvement and provide feedback to team members.
Provide quality customer service to patients, families, and staff, modeling patient service excellence.
Act as a resource, role model, and mentor; respond to questions and assist with problem resolution.