Psychiatric Services Coordinator

Jewish Family And Community Svc•Jacksonville, FL

About The Position

Coordinate the administrative, clerical, and quality assurance responsibilities of the Psychiatric Department of Dupont Counseling Group, while providing administrative support across the organization. The role supports psychiatric providers and patients and also provides operational and referral support to the Counseling department. Psychiatry duties include scheduling appointments, maintaining provider calendars, coordinating prescription matters with pharmacies, handling Medicaid-related pharmacy paperwork, managing patient charts and records, and supporting psychiatric evaluations and follow-up care. The coordinator also supports coordination with child welfare staff and crisis stabilization units, tracks psychotropic medication samples, and assists providers with administrative tasks, events, and meetings. Counseling department duties include front-desk coverage when the office and waiting area are fully open, monitoring intake communications and referrals, maintaining records and data in WellSky, processing referrals, providing backup for the Counseling department when the Office Manager is absent, and assisting with client appointments and reminders. Candidates must pass the listed background, reference, drug, motor vehicle, and E-Verify checks; provide educational documentation on their first day; and provide and maintain proof of the specified auto insurance.

Requirements

High school diploma or equivalent.
At least 2 years of office or administrative experience.
Clear a Level II background screening.
Clear professional and personal reference checks.
Clear a local background check from Duval County and the county in which the candidate resides.
Clear a drug screen.
Provide a copy of educational attainment on the first day of employment.
Clear a Motor Vehicles Records check.
Provide proof of auto insurance and maintain minimum personal auto bodily injury liability insurance.
Clear an E-Verify check to substantiate authorization to work in the United States.

Nice To Haves

AA or BA degree-seeking student preferred.

Responsibilities

Schedule psychiatric appointments for patients.
Maintain and update calendars for psychiatric providers.
Liaise with pharmacies to address prescription issues.
Process and complete Medicaid-related paperwork for pharmacies.
Create and update psychiatric patient charts.
Process requests for psychiatric patient medical records.
Coordinate with Child Welfare staff to complete form 5339 for court.
Obtain psychiatric and medical records from other agencies as needed for psychiatric evaluations.
Coordinate client discharge and follow-up medication management with Local Crisis Stabilization Units.
Oversee the inventory of psychotropic medication samples and track sample usage.
Assist psychiatric providers with administrative tasks as needed.
Coordinate events and meetings related to psychiatric providers.
When the counseling office and waiting area are fully open, answer the intake/main phone line, greet guests and clients, and ensure they sign in and receive a visitor pass.
When the counseling office and waiting area are fully open, maintain the counseling lobby so it is clean and prepared for clients and visitors.
Monitor the counseling intake phone line and referrals email for counseling service requests, remotely or in the office.
Record, enter, and upload data into the WellSky counseling electronic medical record system.
Complete records requests as needed.
Provide full backup support for the Counseling department when the Office Manager is absent.
Complete data entry tasks in WellSky.
Process counseling department program service referrals and referrals for counseling services from multiple programs and referral sources within the agency.
Process closed files for storage and obtain records.
Remind clients of scheduled sessions by phone or text as needed.
Schedule therapy appointments when needed.
Complete other duties as assigned.