Medical Assistant - Psychiatric Services

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Glendale, AZ

7d•Onsite

About The Position

The Psychiatric Medical Assistant is a medical assistant who also qualifies as a Behavioral Health Technician I (BHT I), under the direct supervision of a licensed behavioral health professional. The role supports psychiatric providers by preparing patients for appointments, taking vital signs, updating medical records, assisting with procedures, managing administrative tasks, and providing patient education with empathy and understanding of mental health conditions. The position also coordinates care with internal and external teams, assists with case management to address barriers to care, and conducts outreach, engagement, and patient service closures.

Requirements

High school diploma or GED.
Before the start date, meet one of the following: be a Certified or Registered Medical Assistant; complete a Medical Assistant program that meets BOMEX training guidelines; complete a United States Armed Forces medical services training program; or meet the applicable Arizona Board of Medical Examiners Administrative Code requirements cited in the posting.
One year of behavioral health experience.
Basic Life Support (BLS) certification.
Current Level 1 Fingerprint Clearance Card or ability to pass fingerprint clearance within seven days following hire.
Pass a pre-employment background check and drug test.
Knowledge of medical practices and front- and back-office procedures.
Knowledge of patient care and examination procedures.
Strong verbal and written communication skills and ability to interact with people from varied social, cultural, and educational backgrounds.
Strong customer service skills.
Detail-oriented and professional.
Ability to exercise confidentiality, discretion, and good judgment.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Work within a team model to improve the patient experience, communication, access to care, and patient satisfaction.
Prepare patients for examination, take vital signs, and record health histories.
Set up EKG machines, administer injections and medications, and perform routine specimen collection and tests.
Prepare equipment and examination rooms and clean instruments.
Assist providers with medical treatments, procedures, and examinations.
Manage medical-supply inventory and stock examination rooms appropriately.
Receive and direct phone calls, schedule appointments, and check patients in while obtaining necessary information and keeping records up to date.
Check patients out, assist with referral processing, and arrange laboratory services.
Coordinate with insurance companies to obtain authorizations for treatment, testing, and specialist referrals.
Attend or assist with meetings, trainings, community outreach activities, continuing education, and other required activities.
Engage with patients and families for outreach, scheduling, and service closures according to protocols.
Support and collaborate with assigned clinicians and providers on caseloads and identified needs.
Help patients access covered services in their service plans to address identified clinical needs.
Conduct outreach and follow-up for crisis contacts and missed appointments, including clinically pertinent and substantive contact.
Participate in care-team patient staffing.
Follow patient confidentiality and patient-rights requirements under contracts, NOAH policy, and state and federal regulations.
Perform other related duties as assigned.