PSYCHIATRIC SERVICES COORDINATOR

Jewish Family And Community Svc•Jacksonville, FL

About The Position

The Psychiatric Services Coordinator coordinates administrative, clerical, and quality assurance responsibilities for the Psychiatric Department of Dupont Counseling Group and provides administrative support across the organization. The position supports psychiatric providers and patients, including appointment and calendar coordination, prescription-related communication with pharmacies, medical records and paperwork processing, chart maintenance, and coordination with outside agencies and crisis stabilization units. The role also supports the Counseling Department. When the counseling office and waiting area are fully open, the coordinator provides front-desk reception, maintains the lobby, and monitors the counseling intake phone line and referrals email. Other duties include data entry and records management in WellSky, processing service referrals, scheduling therapy appointments as needed, reminding clients of sessions, and providing backup support for the Counseling Department when the Office Manager is absent. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 2 years of office or administrative experience.
Clear a Level II background screening.
Clear professional and personal reference checks.
Clear a local background check from Duval County and the county of residence.
Clear a drug screen.
Provide proof of educational attainment on the first day of employment.
Clear a Motor Vehicles Records check.
Provide proof of auto insurance and maintain minimum personal auto bodily injury liability insurance.
Clear an E-Verify check to substantiate authorization to work in the United States.

Nice To Haves

AA or BA degree-seeking student preferred.

Responsibilities

Schedule psychiatric appointments for patients.
Maintain and update calendars for psychiatric providers.
Liaise with pharmacies to address prescription issues.
Process and complete Medicaid-related paperwork for pharmacies.
Create and update psychiatric patient charts.
Process requests for psychiatric patient medical records.
Coordinate with Child Welfare staff to complete form 5339 for court.
Obtain psychiatric and medical records from other agencies for psychiatric evaluations.
Coordinate client discharge and follow-up medication management with Local Crisis Stabilization Units.
Oversee psychotropic medication sample inventory and track sample usage.
Assist psychiatric providers with administrative tasks as needed.
Coordinate events and meetings related to psychiatric providers.
When the counseling office and waiting area are fully open, answer the intake/main phone line, greet guests and clients, and ensure they sign in and receive a visitor pass.
When the counseling office and waiting area are fully open, maintain the counseling lobby so it is clean and prepared for clients and visitors.
Monitor the counseling intake phone line and referrals email for counseling service requests, remotely or in the office.
Record, enter, and upload data into the WellSky electronic medical record system.
Complete records requests as needed.
Provide backup support for the Counseling Department when the Office Manager is out.
Complete data entry tasks in WellSky.
Process counseling department program service referrals.
Complete referrals for counseling services across several programs and referral sources within the agency.
Process closed files for storage and obtain records.
Remind clients of scheduled sessions by phone or text as needed.
Schedule therapy appointments when needed.
Complete other duties as assigned.