PSP Relationship Manager

Videoslots•Malta, MT

39d

About The Position

The PSP Relationship Manager owns the company’s payment strategy across several markets and brands, with the aim of continuously improving the customer journey. The role drives overall product improvement through in-depth data analysis and helps implement and improve the OSO procedure, contributing to initiatives that improve acceptance rates and customer experience. The role works closely with Senior Management on the Group’s payment strategy across all brands. It manages relationships with payment service providers (PSPs), supports payment projects and integrations, researches and tests products, monitors performance, and recommends improvements. The PSP Relationship Manager also coordinates onboarding and stakeholder communications, resolves technical issues with internal product and technology teams, and provides training and reporting as needed.

Requirements

Relevant experience in PSP management and experience in iGaming payments.
Excellent negotiation and communication skills.
Sound knowledge of available payment methods and their acceptance by market.
Experience with cashier and payment provider integrations.
Knowledge of JIRA, PIQ, Microsoft Office tools—especially Excel—and/or databases and PowerBI.
Excellent analytical skills.
Ability to work under pressure in a fast-paced environment.
Ability to work independently and as part of a team.
Self-motivated, with a strong sense of ownership.

Responsibilities

Work closely with Senior Management on the Group’s payment strategy across all brands.
Assist with payments projects, research and test new products, identify payment trends and areas for improvement, and make recommendations.
Manage and nurture relationships with PSPs and negotiate fees.
Inform key stakeholders in a timely manner about new payment providers and features.
Liaise with stakeholders across the business on the payments roadmap, PSP integrations, and related matters.
Serve as the main point of contact during onboarding, including filing application forms, providing documents, and coordinating integration of new payment services.
Analyze daily performance and establish daily reporting.
Improve the cashier and identify new payment solutions through competitor analysis and personal research.
Monitor and liaise with payment providers to maximize acceptance rates, reduce chargebacks, and minimize risk.
Provide training to key stakeholders following the rollout of new payment methods or features.
Resolve technical issues, manage bugs, and support internal product and technology teams throughout various stages.
Provide ad hoc reports requested by key stakeholders.
Perform other tasks or responsibilities related to the PSP Relationship Manager role.