PSID Investigation Analyst (DHS)

ADC LTD NM•Rio Rancho, NM

1d•$23 - $24•Remote

About The Position

The PSID Investigation Analyst receives background investigations from field investigators, processes them, and transmits them to customers. The analyst follows ADC LTD NM and PSID policies and procedures, reviews case queues and investigative materials for timeliness and completeness, resolves issues with investigators and company personnel, and submits cases through the PSID closed case transmission process. The role tracks investigation progress, performs quality control reviews, and supports projects and process improvements as directed. The position is full-time, Monday through Friday, with a schedule determined between 6:00 a.m. and 6:00 p.m. Mountain Time. Evening and weekend shifts may be required. Work is regularly performed in a telework office setting using standard office equipment. Employment is contingent on successful background-check and drug-screen results. The employee must complete a federal background investigation, obtain an interim clearance and/or appropriate agency approvals while seeking Top Secret clearance, and maintain active Top Secret clearance and required agency approvals once obtained. The position has a six-month probation period at the start of initial employment and/or when the position is new to the employee. No travel is required.

Requirements

Maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency with common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and attention to detail.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of investigative standards, including investigative tiers, issue resolution, and adjudication.
Thorough understanding of ADC LTD NM investigative processes and procedures.
Familiarity with federal and ADC LTD NM security standards.
Successful background-check and drug-screen results.
Ability to obtain an interim clearance and/or appropriate agency approvals while obtaining Top Secret clearance, and to maintain active Top Secret clearance and required agency approvals once obtained.

Responsibilities

Model ADC LTD NM’s core values, policies, and procedures, and support them at all times.
Regularly review and analyze the case queue to identify due-date lapses and investigative deficiencies requiring troubleshooting.
Consolidate and analyze information from documents, Reports of Investigation (ROIs), and attachments to determine whether customer requirements have been met.
Maintain working knowledge of customer requirements and best practices.
Identify missing leads, requirements, and write-offs.
Work with investigators, ADC LTD NM personnel, and management to resolve issues.
Organize time and resources around due dates to ensure timely completion of investigations.
Submit investigations through the PSID closed case transmission process without error.
Track and log investigation progress and completion.
Conduct quality control reviews at a rate comparable to the team average.
Maintain working knowledge of Roadrunner and troubleshoot issues as they arise.
Develop and maintain professional, courteous, and cooperative working relationships with ADC LTD NM employees and contractors.
Request training as needed from the supervisor, PSID quality program lead, or ADC LTD NM Training Department.
Assist with projects and process improvement at the direction of the supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform other duties as assigned.